Quick Lube Service Advisor

All job responsibilities listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "Other related duties as assigned".

Service Center Responsibilities (as necessary)

• Move cars from the designated customer drop off into and out of the shop safely

• Receive and apply payment from customers

• Providing excellent customer service

• Providing excellent customer service

• Maintaining the cleanliness of the service center area

• Escort customers and vendors to and from the various service department areas including the waiting room and technician shop, ensuring guests are provided with proper personal protective equipment, where necessary

• Quality control in the drive thru

• Train and back up service advisor position, when necessary

• Answering and routing phone calls

• Interact with customers to assist in the customer experience

• Maintain a clean, organized and safe work area

• Perform other duties as required

Skills / Requirements

Qualifications:

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent.

• Excellent communication and listening skills

• Attention to detail

• Excellent customer service skills

• The ability to interact with customers, managers and coworkers in a professional, courteous manner.

• Valid driver's license and insurable driving record are required.

Physical Demands:

• Must be able to lift and carry and transport up to 25 pounds up to 60 feet.

• Requires standing for extended period of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling.