Queue Coordinator with Security Clearance

Farfield Systems is seeking a Queue Coordinator to provide technical assistance and telephonic support for remote monitoring to intelligence community customers. In this role, you will be responsible for monitoring and supporting ticket workflows to ensure timely resolution of issues. You will play a key role in customer service and help desk operations, ensuring efficient ticket management and escalation. Responsibilities Provide remote technical assistance and telephonic support for intelligence customers.
Monitor incoming service requests and ensure efficient ticket workflows.
Prioritize, assign, and track help desk tickets to ensure timely resolution.
Serve as the first point of contact for customer support requests, troubleshooting issues when possible or escalating as necessary.
Work collaboratively with technical teams to coordinate solutions and follow up on ticket statuses.
Maintain accurate documentation and records of ticketing activities.
Provide regular reports on ticket trends and workflow efficiency.
Ensure compliance with customer service protocols and security requirements.
Qualifications Required: High School Diploma and at least four (4) years of customer service experience, OR
Bachelor's degree and at least one (1) year of Help Desk experience.
Strong communication and customer service skills.
Experience with ticketing systems and remote monitoring tools.
Ability to multitask and work effectively in a fast-paced environment.
Proficiency in basic troubleshooting and technical support. Why Join Farfield Systems? At Farfield Systems, we support cutting-edge intelligence and defense missions by delivering innovative IT and engineering solutions. As a Queue Coordinator, you will play a crucial role in ensuring seamless operations for our customers. Join a team committed to excellence, collaboration, and mission success.