Queue Coordinator with Security Clearance

Fully Cleared IT QUEUE COORDINATOR needed. Must have current polygraph to be considered for the job. Fulltime, 2 pm-10 pm, Monday - Friday Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. You'll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently seeking a motivated, career and customer-oriented Queue Coordinator to join the team in the Annapolis Junction, MD. Responsibilities include, but are not limited to: Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers. Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved. Help provide technical assistance and support for Workflow Management services. Monitor and support ticket workflows. Review, assign, reconcile and support the management of tickets throughout their lifecycle. Help coordinate with IT service providers and communicate outages and plans for recovery. Position Requirements High School and 4 years of customer service or Bachelor's degree and two years of Help Desk Security Requirements: Must have a current/active TS/SCI w/ polygraph Physical Requirements: Must be able to remain in a stationary position 50% Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Working with Data Move about freely in a laboratory setting. Repetitive Motions Approximate Salary Range: $49,000 - $53,000 Apply directly to or send resume to . Some of the Benefits include: 401(k) with 6% company match - VESTS IMMEDIATELY Medical Insurance (with HSA and HRA options) Dental Insurance Vision Insurance Life and Disability Insurance Complimentary AURA Identity Theft Protection Tuition Reimbursement Paid Time Off Referral bonuses And more.