Queue Coordinator with Security Clearance

ManTech seeks an experienced and passionate, career and customer-oriented Queue Coordinator to join our team in Annapolis Junction, MD. The successful candidate will be responsible for installing and troubleshooting all desktop devices to include desktop VTCs and associated equipment, such as MFDs, laptops, and conference rooms. 2nd Shift Monday - Friday 2:00 pm - 10:00 pm Responsibilities include, but are not limited to: Review, assign, reconcile and support the management of service tickets throughout their lifecycle
Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers
Help coordinate with IT service providers and communicate outages and plans for recovery
Help provide technical assistance and support for Workflow Management services
Communicates with technicians to determine task assignments
Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments
Conducts database research to support ticket requirements
Follows up with other work centers to ensure task completion and task assignment
Monitor and support ticket workflows Minimum Qualifications: 3+ years of experience in customer service with High school diploma or 1+ year in customer service with Bachelor degree and willingness to learn Queue coordinator functions throughout the position
Must be willing to work the 2nd Shift Monday - Friday 2:00 pm - 10:00 pm
Possess an IAT level II baseline certification as defined by DoD 8570.01-M such as Security + Must attain within 6 months. Clearance Requirements: Must have a current/active TS/SCI w/ Poly Physical Requirements: Must be able to be in a stationary position more than 50% of the time
Constantly operates a computer and other office productivity machinery, such as a computer
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.