Qualtrics SME

Insight Global is seeking an experienced Qualtrics Architect/Programmer to lead the technical design, configuration, and ongoing optimization of one of our largest tech clients' Qualtrics XM platform. You will play a key role in translating business needs into scalable research and feedback solutions, enabling us to deliver exceptional customer and employee experiences. This role combines survey programming, workflow automation, API integrations, and dashboard development with strategic platform governance.

This role can pay between $57-$60/hour depending no years of experience and skillset.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to . The EEOC "Know Your Rights" Poster is available here .

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Required Skills & Experience
- 3+ years of hands-on experience with Qualtrics CoreXM; advanced proficiency in survey logic, workflows, dashboards, and distributions.
- Experience with JavaScript, HTML, and CSS for customizing survey interfaces.
- Proficiency in using and integrating with Qualtrics APIs (RESTful), Webhooks, and automation tools.
Familiarity with data integration platforms (e.g., MuleSoft, Zapier, AWS Lambda) and relational databases.
- Strong understanding of customer experience (CX), employee experience (EX), or market research use cases.

Nice to Have Skills & Experience
- Experience integrating Qualtrics with CRM platforms (e.g., Salesforce), ticketing systems (e.g., Jira, ServiceNow), or BI tools (e.g., Tableau, Power BI).
- Experience with dbt, SQL, or Snowflake a plus for end-to-end data pipeline familiarity.
- Qualtrics certifications (e.g., Platform Essentials, API, or Advanced Survey Design) preferred.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.