Job Description:
- Serve as the quality customer interface and assist the customer throughout production and delivery on complex accounts, tasks and projects.
- Provide product manufacturing and delivery status.
- Facilitate and lead resolution of customer concerns.
- Complete administrative tasks that support customer requirements.
- Engage and lead stakeholders to ensure a positive customer experience.
- Lead in the identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency.
- Provide customer orientations around safety, production, delivery processes and the Quality Management System.
- Coordinate and communicate applicable production records with the customer.
Day to Day Overview: Facilitating costumer reviews of their fuselages, working with airline costumer requests
Required Skills:
- Microsoft Office
- Customer facing roles / experience working with customers
Preferred Skills:
- Prior aviation experience
- Background in quality
Years of experience:
- 5-10 years