Job Title: Senior Quality Engineer
Location: Sylmar, CA 91342
Duration: Direct Hire
Payrate: $110K - $130K Annually
Shift: 1st shift
Responsibilities:
- Be involved and engaged in Safety activities.
- Generate quality KPIs and maintain to drive product and process improvements.
- Resolve customer issues via leading a cross-functional technical team to determine containment, root cause and corrective actions.
- Interface with MSS customers to fully understand the customer's complaints and provide regular status.
- Drive team to achieve quality goals, customer complaint cycle time targets and deliver high quality 8D reports.
- Drive high quality into product design, manufacturing and sustaining using best practices such as Lessons Learned, Risk Assessment, DOE, DFT, DFM, etc.
- Represent quality and customer requirements in change management meetings.
- Represents Quality in Failure Analysis review meetings.
- Leads and/or participates as a member of cross-functional and cross-site teams using problem solving methodologies to address issues.
- Supports customer audits to evaluate the effectiveness of the quality management system.
- Verifies implementation of actions derived from customer audits, often interfacing with key managers with the ability to interact directly with external customers.
- Follows-up progress of Customer Quality Notifications (customer complaints) from creation to closure.
- Determines gaps in process activities or product design leading to poor product performance.
- Creates quality reports to measure and monitor internal and external customer satisfaction performance.
- Develops dashboard metrics/KPIs to measure customer quality performance.
- Supports Design Owners, Subject Matter Experts, and Process Improvement experts in driving process improvements to meet customer requirements.
- Develop and improve processes using LEAN/Six Sigma principles.
- Collects data to help identify root cause of problems and plan solutions.
- Creates corrective action reports and presentations as requested.
- Flexibility to work overtime when job requires.
Requirements:
- Bachelor's degree
- 8+ years related experience. A combination of education and experience and experience considered in lieu of experience.
- Excellent customer service skills, with an advanced understanding of customer relationship building.
- Ample experience with root cause and corrective action (RCCA)
- Developing and maintaining effective customer relationship building and adapting to a highly dynamic environment.
- Strong understanding and experience with AS9100 based Quality Management Systems
- Experience with quality reporting and analytics.
- Experience managing customer complaint processes.
- Ability to facilitate and lead review meetings with cross-functional teams.
- Experience in the application of quality processes and tools such as Statistical Process Control (SPC), Design of Experiments, Failure Mode and Effect Analysis (FMEA), Measuring System Analysis and Control Plans implementation.
- Data mining experience is a plus.
- Six Sigma Green Belt or Black Belt certification is a plus.
- Experience with DCMA, FAA, working with Government contractors a plus.
- Excellent written, verbal communication and presentation skills.
- Customer focused and commitment to excellence.
- Stakeholder management, particularly with Project, Program and Line Managers to influence outcomes and work culture.