WHO we're looking for:
We are looking for a Quality Engineer III who will be, under moderate supervision, responsible for managing the quality/sustaining areas of products after commercial launch. You will interface with customers to manage all logging and tracking of issues including necessary software fixes, problems resulting from after market accessories, design problems, etc. You will define and implement processes for resolving issues and will be responsible for driving necessary resources for successful completion of resolution.
Role and Responsibilities:
- Interact with all levels within organization and within customer organizations to identify and track product issues.
- Responsible for sustaining quality of post launch products through driving resources toward effective resolution of product failures or issues.
- Track performance of products by utilizing project management tools, methods, and scheduling.
- Create processes and procedures to ensure and expedite resolution of product issues.
- Manage processes established by driving resources to ensure that quality of products is sustained.
Required Experience and Education:
- 5-7 years experience in a quality or wireless telecommunications position and long-term customer contact and relationship building.
- Bachelor's Degree preferred.
- Must have experience setting up Quality/Sustaining engineering processes and procedures.
- Previous experience with OEM handset products, a combination of CDMA and GSM, and project/product management skills.
- Experience researching and resolving customer technical complaints and issues.
- Korean bilingual