Quality Control Group Leader

I. General Summary:
Under general supervision, oversees the quality control operations during the designated shift which includes measuring products by CMM and maintaining the overall plant quality system plus daily job assignments. Directs Team Leaders and other Team Members in assigned manufacturing area in the execution of the group's responsibilities. Manages group (manufacturing line, cells, or area) as an operational unit and responsible to accomplish company goals and targets in accordance with all company policies, manufacturing standards and methods, and quality standards for safety, product quality, customer satisfaction, accuracy, productivity, cost reduction, housekeeping, efficiency, training, teamwork, and morale.

II. Essential Job Functions:

General

A. Function as a first-line supervisor over team leaders and team members.

1. Plan and coordinate hiring and placement of team members with his/her Assistant Manager. Monitor and track staffing conditions, work hours and overtime, job rotation, and absenteeism.

2. Understand, execute, and ensure consistent compliance with all company rules, policies, and practices, and takes appropriate corrective action when warranted, in accordance with the terms of the Team Member Handbook.

3. Responsible for managing and appraising team member job performance and recommending corrective action.

4. Develop and maintains positive team member relations centered on mutual trust, dignity, respect, fairness, consistency, two-way communication, teamwork, and harmony.

5. Provide direction and motivation to team members emphasizing safety, quality, efficiency, productivity, cost reduction, and morale.

B. Responsible for leading and maintaining the manufacturing and production system of assigned area, accomplishing department hoshin goals, and keeping on task with targets and implementation schedule.

1. Measure our products by CMM each shift and judge OK / Not OK acc.to standards.

2. Utilize Toyota Production System (TPS) techniques to standardize current/new processes and methods, reduce process variation, identify waste, and methodically eliminate waste.

3. Develop standardized work procedures by designing and/or documenting the best work sequence for each process.

4. Direct the work of Team Leaders and Team Members by assigning/re-assigning work stationing and analyze production requirements based on current work situation and production schedules.

5. Direct floor activities through consistent application of Toyota Boshoku Business Practices (TBBP) to ensure all aspects of manufacturing are effective and correct sub-standard situations.

6. Perform the essential job functions of team leaders or team members as necessary to maintain efficient, stable, and continuous operations.

C. Utilize knowledge and skills to maintain the highest level of quality and efficiency possible.

1. Monitor the flow of parts, materials, productivity, and quality including kanbans and inventory levels; take corrective action as needed.

2. Ensure quality goals and standards are met and know how to use the quality feedback loops and systems and escalation procedures. Confirm that team members use the quality systems correctly.

3. Partner with the Quality department to initiate investigation and containment activities.

4. Troubleshoot daily quality, safety, and production issues.

5. Identify potential and current change points and make the required adjustments need to ensure quality, safety, operational availability, production efficiency (PEFF), and cost are maintained.

6. Be proactive in predicting abnormalities and finding innovative solutions to correct.

7. Evaluate and analyze problems involving machinery and equipment and coordinates repair of tools and machinery. Participate in frequent evaluation of machines, tools, equipment, etc.

D. Lead continuous improvement activity for assigned area.

1. Participate in the setting of Key Performance Indicator (KPI) targets including safety, quality, operational availability, PEFF, scrap, etc. as a method of continuous improvement.

2. Maintain, monitor, and update department and KPI board and graphs, daily, and initiate continuous improvement activities.

3. Initiate, coordinate, and participate in safety, quality, productivity, and cost improvement projects.

4. Lead the implementation of team members' ideas and suggestions and management directed initiatives.

E. Maintain a safe working environment for all team members.

1. Ensure compliance with safety regulations, Personal Protective Equipment (PPE) requirements, and company safety policies and procedures.

2. Lead, perform, and/or participate in ergonomic exercises, 5S housekeeping, accident investigation, and safety audits and related activities.

3. Lead ergonomic assessments of team member work stations and implement countermeasures and job rotation to improve long-term safe working conditions and team member well-being.

4. Maintain knowledge of procedures concerning Hazardous Waste, Spill Response, and Plant Security.

5. Monitor safety and health of team members to ensure their well-being.

F. Train and coach team members to maintain productivity and quality standards, in TS19649, ISO 14001, environmental, safety, quality, job performance, setups, trouble shooting, and continuous improvement.

1. Orientate and oversee all training of team members and assign experienced and/or certified trainers to perform new team member training and cross training as needed.

2. Maintain training matrix for team leaders and/or team members, assuring training is effective and corrects sub-standard performance.

3. Maintain, plan, and prepare department instruction manuals.

4. Ensure further development of team members through performance evaluation, development of training plans, feedback, coaching, and cascade training.

G. Collect, record, and analyze information while maintaining documentation regarding the activities in the assigned area as defined by company policy, procedure, or practice.

1. Prepare business reports and spread sheets of required data.

2. Maintain specified records, files and logs of department/shift activities such as production, production problems, parts shortages, scrap, quality, maintenance, etc. (manual and computer) as required. Perform other various administrative duties.

3. Monitor and maintain team member time, attendance, and training records.

H. Communicate frequently with internal contacts on various issues.

1. Through daily communication meetings, keep team members informed on issues relevant to them and encourage two-way communication.

2. Maintain daily and/or frequent communication with upstream and downstream groups/areas and support departments to ensure efficient and stable operations in a team-based environment.

3. Coordinate communications between shifts for assigned area(s).

Functional (Quality Control)

A. Support the Quality Manager and overall plant quality system.

B. Establish and maintain quality standards that meet or exceed customer requirements.

C. Communicate customer or supplier quality issues to manufacturing, production control, and quality control departments.

D. Initiate effective containment and investigation activities to prevent further quality problem/defect outflow in-house and to customer.

E. Effectively communicate with customers and/or suppliers to resolve quality problems.

F. Investigate and countermeasure internal quality defects to improve plant processes.

G. Ensure proper quality processes and procedures are followed and maintained plant wide.

H. Work with all departments and all levels of management to promote quality.

III. Minimum Qualifications/Requirements:

Education:

• High school diploma, GED, or equivalent required.

• Associate's degree required; or an equivalent combination of education and experience. Bachelor's degree preferred.

Experience:

• Minimum three years of relevant manufacturing experience required.

• Products measurement experience, especially CMM experience.

• Automotive industry experience preferred with parts production, quality, or production control experience a plus.

• Minimum two years of leadership or supervisory experience required.

• Working knowledge and experience with TPS and Production Efficiency (PEFF) system preferred.

Personal/Technical Skills:

• Demonstrated knowledge, skills, and abilities to perform the job functions of a leadership role.

• General understanding and practical work experience with automotive quality systems and processes.

• CMM measurement knowledge.

• General understanding and working knowledge of inspection standards and check fixtures.

• Must be able to work a fixed or rotating shift schedule, including daily or weekend overtime.

• Thorough understanding of company product, trade terminology, quality management and control systems and techniques, manufacturing processes including material controls, work flow, scheduling, kanban, machine operation, and company policies as standards.

• Basic math and analytical skills.

• Ability to effectively facilitate problem solving and resolution.

• Ability work with a dynamic team and demanding customer(s).

• Ability to work in a fast-paced, multicultural work environment.

• Ability to work with multiple departments and prioritize activities.
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