Quality Control Analyst- Onboarding
Irving, TX or Des Moines, IA - hybrid onsite 3 days office/2 days home
Contract-to-Hire (Strong likelihood of becoming permanent)
W2 Rate - $30/hr
This role will focus on data entry, account boarding, quality control, and peer review, ensuring accuracy and compliance in the account setup process within Merchant Services Operations
Qualifications:
- Experience in merchant services, payments, or financial services account boarding.
- Strong background in data entry, quality control, and peer review.
- High degree of professionalism with strong communication skills
- Detail-oriented with excellent problem-solving and process improvement skills.
- Ability to work under tight deadlines in a fast-paced environment.
- Proficiency in Microsoft Office (Excel, Word, Outlook); experience with account boarding systems a plus.
Key Responsibilities:
- Perform data entry, account boarding, and quality control checks for new merchant accounts.
- Conduct peer reviews to ensure accuracy and adherence to regulatory and compliance requirements.
- Help develop and implement the 100% QC process for Add Locations Work to improve accuracy and cycle times.
- Communicate to peers to ensure understanding of errors and proper process for remediation
- Monitor account boarding workflows and recommend process improvements to enhance speed and accuracy.
- Work closely with leadership to provide updates on quality trends, escalations, and headcount discussions.