Quality Assurance Lead

At doTERRA we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities of growth and movement throughout the company. Job Profile Summary Performs various quality control inspections, checks, and tests of products during the manufacturing process. Inspects materials, parts, and products at different stages of production to ensure compliance with company standards. Compiles, interprets, and records observations of production processes. Identifies, communicates, and assists in the resolution of quality related issues. May be responsible for making recommendations to improve production process. Reports to QA supervisor, QA Assistant Manager, and/or QA Manager. Has gained full proficiency in a broad range of activities related to the job. Independently performs a wide range of complex duties under general guidance from supervisors. Typically requires 5-7 years of related experience. Job Description: Supports the manufacturing facility QA Tech team and ensures that QA and manufacturing processes are correctly carried-out and compliant with applicable SOPs and regulations. Performs inspections, sampling, auditing, and documentation reviews to ensure compliance with quality standards. Coordinates with manufacturing personnel for best practices; communicates non-conforming circumstances to QA Supervisor for dispositions; assists in taking corrective measures. Assist in non-conformance investigations. Job Responsibilities: Leads and assists with complaints, non-conformance, material review, deviation, and CAPA investigations. Manages system administration and coordination of QA Training. Initiates QA holds, rework, and in-process adjustments Works with and supports Operation functions Performs batch record review and approval as outlined in the product specification Conducts product inspections Prepares and submits regular reports to Quality Manager by collecting, analyzing, trending, and summarizing QA holds, rework, etc Assists with AQL inspection on finished goods manufactured by dōTERRA according to written standard operating procedures and specifications Works closely with manufacturing supervisors and leads to ensure collaborative problem solving as issues arise Supports the facility's calibration program Complies with FDA, cGMP, NHP, and other requirements enforce adherence to requirements and acts as a resource to junior QA techs and production team leads Performs document creation and review Identification and communication to management of non-conforming products Complies with cGMP best practices Performs product inspections and releases Job Qualifications: High school diploma or equivalent Typically requires 5-7 years of related experience. Knowledgeable in Quality Control, Quality Assurance, Document Control, label control, and retain room processes Knowledge and experience with applicable FDA regulations, cGMP requirements, and GLP requirements required Attention to detail and organization of tasks and workloads Must be able to identify small defects Excellent communication skills in writing, listening, and responding to feedback within quality and production Must be good at negotiation and conflict resolution Ability to write and implement standard operating procedures in the warehouse facilities Bilingual Spanish and English preferred, ability to read, write, and speak in English required Familiarity with basic computer programs: SAP preferred, Microsoft Office suite required Ability to work with long periods of sitting, standing, bending, and repeated lifting (35-45 lbs.) Ability to work in moderate noise level ( doTERRA International, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.