Quality Assurance Analyst

Overview

Quality Assurance Analyst (Manual)

Carrollton, TX

Position Summary

The Quality Assurance Analyst is responsible for working as part of a team responsible for delivering high quality software projects across our family of financial product brands. You will be part of a team that plans, develops, and executes software test plans; analyzes and writes test standards and procedures; maintains documentation of results; builds and deploys production software. The successful candidate will demonstrate a high attention to detail and excel in communication and collaboration development, UAT, DevOps, and product teams to establish robust testing frameworks, drive automation, and champion quality across the software development lifecycle (SDLC).

Responsibilities

• Understand Company products and services and help form their test requirements.
• Serve as subject matter expert and QA point contact in one key product or technology area.
• Plan, execute and maintain up to date test cases, test runs and test plans defined for each of your assigned projects.
• Contribute to test automation and run available automated tests for each release and provide new automation requirements.
• Assist in software builds and deploys within both our test and production environments.
• Collect data and test run results for reporting and problem analysis.
• Detect, isolate, and drive defect resolution prior to production release.
• Document test execution results for each project and assist UAT testers and apply learnings to improve future testing.
• Proactively identify genuine concerns about the software quality.
• Actively participate in scheduled and ad hoc meetings within the team or associated with specific projects.
• Understand applicable company policies, procedures and other job-specific instructive documents and materials.
• Conduct business, perform job duties, and provide oversight in a manner consistent with the requirements set forth in all company policies, procedures and other directives, and in compliance with legal and regulatory requirements.
• Complete all compliance training assigned to them to understand the key provisions of law, regulation and internal policies and procedures applicable to their job duties, as well as the impact of non-compliance on the company's reputation and success.
• Raise concerns about any practice(s) believed to be a violation of, or inconsistent with, company policies, procedures or other directives, or in violation of legal or regulatory requirements.
• Monitor processes and procedures to ensure safety and compliance.

Qualifications

• Bachelor's Degree in IT, Computer Science, Business, or related degree from an accredited college or university, or equivalent work experience.
• 1+ years manual QA experience.
• Working knowledge of software testing concepts and practices.
• Strong aptitude for learning both new software technologies and financial services products.
• Strong Oral and Written communication skills.
• Knowledge of SQL, Microsoft .NET, PowerShell or other scripting languages a plus.
• Knowledge of finance processes and/or experience in finance operations.
• Ability to operate independently and make good decisions.
• Ability to adjust to changing priorities, circumstances and direction.
• Ability to build and maintain strong relationships within the QA team and other internal departments.
• Ability to analyze complex relationships and configuration and communicate results in a clear, summary form.

What We Offer

Our Benefits Include

• Uncapped Flexible Paid Time Off

• A comprehensive new hire training program designed to help set you up for success

• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development

• Professional Development and Mentor Programs plus Ongoing Training Resources

• Multiple coverage levels for Medical, Dental, & Vision

• Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks

• Traditional 401(k) and Roth 401(k) with Company match

• Options for Flexible Spending Accounts and Health Savings Accounts

• Basic and AD&D Life Insurance

• Optional pet insurance

• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance

• Performance-based career advancement

Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

Our Commitment to Diversity, Inclusion & Belonging

Diversity at the Community Choice Financial Family of Brands is one of the driving forces behind our Company's success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn't just about the work we accomplish; it's about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential.

Our Workplace Awards and Recognition

We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2022 and 2023.

About Us

Community Choice Financial Family of Brands ("CCF") is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including TitleMax , TitleBucks , InstaLoan Check Into Cash , Cash 1 , Check Smart , Easy Money , Rapid Cash , and Speedy Cash . With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the In-store positions are in-person only, remote options not available.

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.