The Quality Assurance Administrator works under supervision to support the Quality Assurance Department by performing a variety of administrative tasks. This role involves following verbal and written instructions to carry out routine duties such as maintaining and updating records, organizing statistical data, and managing incoming calls and emails.
Additional responsibilities include assisting in the preparation, control, and maintenance of records, reports, and quality assurance statistics. The position also involves drafting credit memos and engaging in regular communication with end-user customers experiencing product issues. Discretion and sound judgment are required when handling sensitive or confidential information.
Essential Job Functions:- Processing warranty claim credits
- Problem-solving
- Providing guidance to consumers and dealers
- Record keeping
- General administrative support
- Issuing Return Material Authorizations (RMAs) for Original Equipment (OE) customers