Min Hourly Rate($): 17.00
Max Hourly Rate($): 18.70
Essential Duties and Responsibilities:
Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
Assist with the development, analysis and distribution of project reports and performance indicators.
Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
Conduct monitoring activities for quality assurance purposes.
Assist with monitoring performance and meeting contractual requirements.
Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
Assist with staff training, as necessary.
Meet all standards established for this position as outlined in the attached performance criteria.
Perform other duties as may be assigned by corporate management.
Minimum Requirements:
High School diploma or equivalent with 0-2 years of experience.
May have additional training or education in area of specialization.
Work on assignments that are routine in nature, with responsibilities easily learned on the job.
Acquire job skills and learns applicable policies and procedures to complete routine tasks.
Able to read, understand & perform assignments within prescribed guidelines.
Communicate routine information in a clear and accurate way with internal & external contacts. - Only those lawfully authorized to work in the designated country associated with the position will be considered.
- Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
Benefits:
For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .
Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).