Scope of Position: The Front Desk Agent plays a vital role in creating a welcoming and memorable guest experience. This position is responsible for providing attentive, courteous, and efficient service while managing all guest check-ins and check-outs. The agent handles service requests, responds to guest inquiries with professionalism, and accurately processes payments for services rendered during a guest's stay.
Key Responsibilities: - Greet and assist guests in a warm, friendly, and professional manner.
- Manage guest check-in and check-out procedures efficiently.
- Handle guest inquiries, requests, and concerns promptly and effectively.
- Process payments accurately and maintain appropriate financial records.
- Maintain knowledge of hotel services, amenities, and local attractions.
- Communicate effectively with all departments to ensure guest satisfaction.
- Uphold the hotel's commitment to excellence in guest service.
Qualifications: - High school diploma or equivalent required; prior customer service experience preferred.
- Strong computer skills and basic financial knowledge are required.
- Valid driver's license with a clean driving record (MVR) for the appropriate state.
Physical Demands: - Ability to work flexible hours, including evenings, weekends, and holidays.
- Light work: must be able to exert up to 30 pounds of force occasionally and up to 20 pounds frequently.
- Must be able to stand or walk for extended periods throughout the shift.
Required Competencies: - Excellent verbal and written communication skills.
- Ability to remain calm and professional under pressure.
- Strong problem-solving and decision-making skills.
- Effective listening and interpersonal skills to address guest and team concerns.
- Ability to manage and interpret complex information quickly and accurately.
- Strong organizational skills with the ability to prioritize tasks and meet deadlines.
- Proficiency in basic arithmetic and handling financial transactions accurately.
Skills & Requirements Qualifications