Property Manager

GMH Communities, Headquartered in the Philadelphia, PA area, is a privately owned, vertically integrated real estate company specializing in the acquisition, development, and management of exceptional living communities throughout the United States. Our student living sector provides our residents with leading-edge amenities, community spaces, and apartments to maximize their college experience.

Job Purpose:

The General Manager's primary responsibility is to be the team leader in customer service, resident retention, fiscal success, and daily operations. The General Manager will strive to create the best beginning-to-end-living experience in the industry, ensuring that the highest standards of customer service are met while overseeing the daily operation, maintenance and curb appeal, and the management of the community.

The building is over 23,000 square feet boasting a mix of 1 to 5 bedroom units and 773 beds. For our residents, the Dean Reno is an evolution from standard student housing. Our generous floor plans and modern, stylish finishings create a comfortable living environment. Our resort-style, resident-exclusive amenities provide ample ways for residents to relax, unwind, or let loose.

Responsibilities:

• Maintain positive resident relations through outstanding service

• Supervise, guide, and lead the leasing, operations and maintenance teams

• Direct and participate in the daily operations of the property

• Work with corporate marketing team to execute and create a marketing plan

• Assist with leasing duties as needed and approve all new leases

• Manage all on-site staff, including hiring, motivating, training, and employee development

• Conduct weekly meetings, walkthroughs, and inspections

• Participate in resident retention and leasing events

• Maintain and monitor the systems and procedures for service requests and follow-ups

• Manage employee time and attendance

• Have a strong knowledge of the resident database, accounts receivable, and accounts payable

• Compile leasing data and provide weekly operational reports to ownership

• Host owner/investor visits as needed

• Develop and manage an annual budget

• Have a strong knowledge of resident databases, accounts receivable, and accounts payable systems

• Develop and maintain productive relationships with vendors and contractors

• Ensure timely payments of invoices and delinquency policies are followed

• Maintain ongoing communication and foster positive relationships with university officials

Characteristics and Qualifications:

• 4-5 years' experience in the student housing industry

• 2-3 years' experience in a general manager role with a proven track record of accomplishments

• Experience with luxury, high rise, or new development, a plus

• 1-2 years marketing and/or leasing experience

• Entrata experience, preferred

• Proven proficiency in all areas of property management operations

• Strong financial, organizational, analytical, and decision-making skills

• Strong internet, Microsoft Office, word processing and spreadsheet skills

• Technically proficient in the use of social media and other marketing software

• Excellent communication, management, and people skills

• A passion to serve residents, parents, vendors, and colleagues

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