Property Manager
Location: Loughborough
Salary: Up to ?32,000 DOE
Hours: Monday to Friday, Full-Time (1 in 4 Saturdays)
Property Management / Lettings / Customer Service / Tenancy Coordination / Residential Lettings / Estate Agency / Inspections / Inventories
We're excited to be working with a busy and award-winning Estate & Letting Agency based in Loughborough, who are looking for a professional and detail-oriented Property Manager to join their growing team. This is a fantastic opportunity for someone passionate about property and delivering exceptional customer service.
Purpose of the Property Manager Role
The Property Manager will be responsible for overseeing the day-to-day management of a residential property portfolio. This includes coordinating move-ins and move-outs, resolving maintenance issues, liaising with landlords and tenants, and ensuring a smooth, compliant lettings process from start to finish.
Main Duties and Responsibilities of the Property Manager
- Manage relationships with landlords, tenants, and contractors across your property portfolio
- Coordinate all aspects of tenancy management including move-ins, move-outs, inspections, inventories, and deposit disputes
- Proactively handle maintenance issues and ensure timely, cost-effective solutions
- Re-market and re-let properties as needed, keeping void periods to a minimum
- Prepare and process tenancy agreements, ensure compliance with legal and company procedures
- Register deposits and complete ID and Right to Rent checks
- Issue legal notices within required timeframes and regulations
- Maintain up-to-date records and ensure internal systems are accurately updated
- Ensure all policies, systems, and procedures are followed consistently
- Provide excellent customer service and maintain a professional, friendly approach
- Knowledge and Experience Required
- Experience in a customer-focused role (essential)
- Knowledge of the lettings/property management process (desirable)
- Experience using lettings platforms such as PayProp and Alto (desirable)
- Strong administrative skills and familiarity with tenancy agreements and compliance paperwork
- Key Skills and Attributes
- High attention to detail and strong organisational skills
- Confident communication skills, both written and verbal
- A professional, positive, and resilient attitude
- Able to prioritise workload and handle a fast-paced environment
- IT literate and comfortable working with Microsoft Outlook, Word, and Excel
- A team player with the ability to work independently
- Committed to high service standards and continuous improvement
Qualifications
No specific qualifications required, but a background in property or lettings is highly beneficial
Additional Requirements
Full UK Driving Licence and own mode of transport (essential) - portfolio covers Loughborough and surrounding areas
If you are interested in this role or would like more information, please contact Alice Connors on (phone number removed).