Property Manager

Description Join Our Dynamic Team at Horizon: Building Futures, Creating Communities. Top Workplace since 2019 Responsible for the day-to-day operations, including leasing, resident relations, and outreach marketing. Responsibilities: Leadership: Oversee community harmony and atmosphere among residents. Report any alarming situations or changes to the Regional Manager. Enforce property rules and regulations. Follow up on maintenance requests and repairs. General Office: Monitor outside contractors and vendors, reporting outcomes to the Regional Manager. Office hours will vary based on business needs. Check and respond to voice mail, faxes, and emails within 24 hours during the business week. Answer property cell phone during business hours. Facilitate resident meetings as needed. Handle laundry money monthly and take it to the bank if required. Submit petty cash forms and receipts monthly for reimbursement. Social Programming: Manage petty cash as outlined in the Policy & Procedure Manual. Organize social committees and plan monthly social/activity calendars. Participate in and host community and HMS events. Set up community activities as necessary. Attend meetings for one community service organization regularly. Housekeeping and Light Maintenance: Perform light housekeeping to ensure the building is show-ready for leasing. Maintain vacant apartments in show-ready condition and ensure curb appeal. Assist maintenance staff with minor issues like circuit breakers, water shut-off valves, and light plumbing problems. Understand heating systems and be able to turn off apartment furnaces or hot water valves. Leasing and Marketing: Follow the marketing plan and adjust based on occupancy levels. Aim for consistent 100% occupancy. Abide by all Fair Housing Laws. Conduct outreach marketing in the community. Ensure all prospects are entered into Onesite, follow up is completed, and the waitlist is maintained. Conduct tours, application interviews, lease signings, and move-in orientations as needed, including weekends and evenings. Compliance: Conduct annual recertification interviews with income-eligible households. Complete and forward required paperwork to the corporate office. Notify the Compliance Department of any unusual situations or policy breaches. Complete all documentation and reports as required. Other Duties As Assigned Supervision: Receive guidance from the immediate supervisor weekly and as needed. Informally direct or coach sub-contractors hired by HMS, such as carpet cleaners, painters, maintenance technicians, caretakers, and service technicians. Requirements A. Necessary Education or Work Experience: Preferred: Prior property management experience Prior experience in customer service, leadership, and management B. Required Knowledge and Skills: Effective communication and collaboration with a diverse group of individuals Conflict resolution skills Ability to perform light maintenance and repairs as needed Proficient in written and verbal communication Strong organizational skills for office management Capability to organize and conduct social activities for senior groups Proficiency in computer systems, databases, Word, Excel, email, and light typing Ability to perform light housekeeping tasks (e.g., vacuuming, washing floors, picking up items, moving chairs) Clear communication and direction to service technicians Ability to climb and work from an 8-foot ladder (e.g., changing light bulbs, smoke detector batteries) Flexibility to work weekends or evenings as needed, especially during low occupancy for showings/open houses or emergencies C. Other Qualifications: Attendance at annual fair housing workshops and other training sessions at various locations Ability to operate lawn care and snow removal equipment (if required at the property) Reliable transportation for marketing outreach and offsite meetings Valid driver's license, reliable transportation, and insurance Physical Demands and Work Environment: Regularly required to sit, stand, bend, twist, lift, turn, reach, write, and operate a computer keyboard, standard office equipment, and telephone Frequent communication with customers Regular movement and reaching for items Occasionally lifting and/or moving up to 50 pounds Occasional ladder climbing Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions