Join Our Dynamic Team at Horizon: Building Futures, Creating Communities. Top Workplace since 2019
Responsible for the day-to-day operations, including leasing, resident relations, and outreach marketing.
Responsibilities:
Leadership:
- Oversee community harmony and atmosphere among residents.
- Report any alarming situations or changes to the Regional Manager.
- Enforce property rules and regulations.
- Follow up on maintenance requests and repairs.
General Office:
- Monitor outside contractors and vendors, reporting outcomes to the Regional Manager.
- Office hours will vary based on business needs.
- Check and respond to voice mail, faxes, and emails within 24 hours during the business week.
- Answer property cell phone during business hours.
- Facilitate resident meetings as needed.
- Handle laundry money monthly and take it to the bank if required.
- Submit petty cash forms and receipts monthly for reimbursement.
Social Programming:
- Manage petty cash as outlined in the Policy & Procedure Manual.
- Organize social committees and plan monthly social/activity calendars.
- Participate in and host community and HMS events.
- Set up community activities as necessary.
- Attend meetings for one community service organization regularly.
Housekeeping and Light Maintenance:
- Perform light housekeeping to ensure the building is show-ready for leasing.
- Maintain vacant apartments in show-ready condition and ensure curb appeal.
- Assist maintenance staff with minor issues like circuit breakers, water shut-off valves, and light plumbing problems.
- Understand heating systems and be able to turn off apartment furnaces or hot water valves.
Leasing and Marketing:
- Follow the marketing plan and adjust based on occupancy levels.
- Aim for consistent 100% occupancy.
- Abide by all Fair Housing Laws.
- Conduct outreach marketing in the community.
- Ensure all prospects are entered into Onesite, follow up is completed, and the waitlist is maintained.
- Conduct tours, application interviews, lease signings, and move-in orientations as needed, including weekends and evenings.
Compliance:
- Conduct annual recertification interviews with income-eligible households.
- Complete and forward required paperwork to the corporate office.
- Notify the Compliance Department of any unusual situations or policy breaches.
- Complete all documentation and reports as required.
Other Duties As Assigned
Supervision:
- Receive guidance from the immediate supervisor weekly and as needed.
- Informally direct or coach sub-contractors hired by HMS, such as carpet cleaners, painters, maintenance technicians, caretakers, and service technicians.
A. Necessary Education or Work Experience:
- Preferred: Prior property management experience
- Prior experience in customer service, leadership, and management
B. Required Knowledge and Skills:
- Effective communication and collaboration with a diverse group of individuals
- Conflict resolution skills
- Ability to perform light maintenance and repairs as needed
- Proficient in written and verbal communication
- Strong organizational skills for office management
- Capability to organize and conduct social activities for senior groups
- Proficiency in computer systems, databases, Word, Excel, email, and light typing
- Ability to perform light housekeeping tasks (e.g., vacuuming, washing floors, picking up items, moving chairs)
- Clear communication and direction to service technicians
- Ability to climb and work from an 8-foot ladder (e.g., changing light bulbs, smoke detector batteries)
- Flexibility to work weekends or evenings as needed, especially during low occupancy for showings/open houses or emergencies
C. Other Qualifications:
- Attendance at annual fair housing workshops and other training sessions at various locations
- Ability to operate lawn care and snow removal equipment (if required at the property)
- Reliable transportation for marketing outreach and offsite meetings
- Valid driver's license, reliable transportation, and insurance
Physical Demands and Work Environment:
- Regularly required to sit, stand, bend, twist, lift, turn, reach, write, and operate a computer keyboard, standard office equipment, and telephone
- Frequent communication with customers
- Regular movement and reaching for items
- Occasionally lifting and/or moving up to 50 pounds
- Occasional ladder climbing
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Compensation details: 22-24 Hourly Wage
PId57-2235