Property Manager

Are you looking for a position at a mission-driven, innovative organization with great benefits? If so, join Boulder Housing Partners. We are a PERA employer and offer great public employee retirement benefits, work-life balance, and flexible schedules.

We build, own, and manage affordable housing in the City of Boulder, bringing together staff and stakeholders from diverse backgrounds to accomplish a common goal.

OVERALL JOB OBJECTIVE:

The Property Manager supports Boulder Housing Partners' strategic and operational objectives by coordinating and performing property management duties designed to ensure maximum occupancy, successful residency, and program compliance. The PM team at BHP manages about 1600 affordable homes and will expand to 2,100 homes by the end of 2025. Duties are performed under the direction of the Regional Property Manager for affordable, low-income housing tax-credit, project-based vouchers and contracts, and/or market rate housing in the City of Boulder. The Property Manager manages and supervises site management activities and is ultimately responsible for assuring the property is properly managed and maintained including compliance with all applicable rules, regulations, and policies that govern the property. The Property Manager coordinates and organizes their team to ensure their portfolio operates efficiently and effectively, supporting the mission, goals, and objectives of the agency. The Property Manager demonstrates superb leadership, customer service, problem-solving, decision-making, communication, team-building, and organizational skills. This position supervises Assistant Property Managers and Leasing Specialists assigned to their properties.

BENEFITS AND HIRING RANGE:

HIRING RANGE: $60,000- $68,000/ DOQ

Applications will be accepted through May 12, 2025.

WHAT IT'S LIKE TO WORK WITH US:

We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy:

• Medical, dental, vision health plans.

• Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans.

• Paid life insurance.

• Employee wellness program.

• Five paid Summer Fridays off

• Long term disability

• 13 paid holidays per year plus vacation and sick leave.

• Five paid Summer Fridays off

• Excellent work-life programs, such as flexible schedules, training opportunities, and more.

ESSENTIAL JOB FUNCTIONS:

1. This position manages most of BHP's current project-based voucher portfolio from a property management and voucher compliance perspective. Ensure compliance with all relevant programs (HUD, LIHTC, HOME, City of Boulder, etc.).

2. General Property Management Responsibilities:

• Ensures the property (including the admissions process) operates in compliance with all federal, state, and local regulations that may apply to the project.

• Manages property operations within accordance of all Federal, State and Local Fair Housing requirements.

• Manages property operations to meet targeted performance benchmarks in compliance, lease renewals, occupancy, budget, and customer service.

• Trains and supervises Assistant Property Managers, and Leasing Specialists assigned to the Property Manager's properties.

• Works productively with onsite Maintenance and Resident Services staff to drive collectively toward operational goals.

• Monitors rent collection process and late payment reports according to BHP policies and procedures.

• Conducts on-going site inspections and monitors curb appeal.

• Reports on building or site related problems to the maintenance department.

• Conducts inspections of housing units for cleanliness, maintenance needs and standards of occupancy at move-ins, annually, move-outs and as regulations require.

• Monitors and enforces lease violations; serves and follows-up on eviction notices.

• Works with reasonable accommodation issues under Section 504 (ADA).

• Monitors and implements changes in covenant regulations that affect program performance in their portfolio.

• Implements organizational, personnel, and/or policy changes relevant to their properties, programs, or participants.

• Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment.

• Leads the customer service team for their properties, including property management, resident services, and maintenance staff.

3. Occupancy Responsibilities:

• Maintains high occupancy level and low turnover rate within established budgeted benchmarks.

• Certifies resident eligibility using federal, tax credit, and local program guidelines.

• Attracts and retains residents through superior customer service.

• Collects, monitors, and reviews market data.

• Maintains and uses call back lists, when applicable.

• Organizes and maintains resident files.

• Processes renewals and recertifications.

• Tracks property data via property management software (Yardi).

• Collaborates with maintenance to minimize turnover delays and costs.

• Prepares move-out settlement statements & collections.

• Oversee the lease-up of new developments, as required.

4. Financial Responsibilities:

• Performs complex calculations of assets and all sources of income for resident certifications, as necessary.

• Reviews financial reports monthly with Regional Property Manager.

• Manages and monitors site budget and informs Supervisor of any major variances or deviations.

5. Compliance Reporting:

• Meet all regulatory requirements & compliance for each managed site.

• Submit compliance reports on time.

• Perform file pre-audits and file reviews with syndicators, partners, and lenders.

6. Office Management:

• Provides site presence and resources to residents by holding regular office hours on-site.

• Coordinates Eco-pass programs at sites when applicable.

7. Customer Service:

• Property Managers communicate courteously and responsively and provide effective and efficient service to the public and co-workers and promptly address resident issues, requests, and communications.

• Responsible for quarterly resident newsletters.

• Assists the Regional Property Manager and Resident Services Coordinator in planning and coordinating community activities.

8. Provide direction and quality supervision for assistant property managers and other assigned staff; meet with staff to identify and resolve problems; assign work activities and projects; monitor workflow; review and evaluate work products, methods and procedures; ensure consistency of communication, implementation of policies and procedures, and data tracking.

9. Ensure the delivery of departmental employee training, motivation, supervision and evaluation; provide guidance, support and constructive feedback to team members.

10. Performs related duties as required by management to meet the needs of BHP.

11. Regular, predictable attendance is an essential function of this position

12. Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment.

13. Maintains a high level of professionalism and integrity; listens to questions and concerns, evaluates issues and possible solutions, works collaboratively with the Boulder Housing Partners team to address systemic problems; inspires confidence and respect; uses feedback from others to grow and develop.

14. Actively supports and upholds BHP's stated mission and values. Optimizes the use of resources; responsible for knowing and complying with all BHP policies. Participates in professional training and development; and adheres to attendance and workplace attire policies.

Boulder Housing Partners is committed to hiring employees who provide excellent customer service. Our employees communicate courteously and responsively with the public and co-workers, are sensitive to diversity issues provide effective and efficient service to the public and act with a high level of integrity and take responsibility for their words and actions.

REQUIRED QUALIFICATIONS:

• At least three years' experience in housing and/or property management with multi-site oversight of over 200+ units.

• Well-developed interpersonal and conflict resolution skills.

• Ability to communicate and maintain effective relationships with people from a variety of backgrounds.

• Interpersonal skills needed to resolve landlord and resident issues.

• Communication skills needed to prepare clear and concise administrative reports.

• Communication skills to effectively respond to requests and inquiries from BHP residents and the general public.

• Communicate clearly and concisely, both orally and in writing.

• Effective organizational, time management, and planning skills.

• Ability to maintain complex records and documentation.

• Ability to understand and interpret legal information related to housing programs. Ability to maintain a high degree of confidentiality.

• Valid Colorado driver's license and acceptable motor vehicle record . click apply for full job details