Our client is a cooperative corporation in a well-established community focused on providing exceptional service and fostering positive relationships with its shareholders and residents. We are seeking a dynamic, experienced General Manager/Property Manager to lead the team and drive operational excellence across all aspects of property management. This is an excellent opportunity for a skilled property manager looking to take on a leadership role in an established, thriving cooperative.
Position Overview:
As the General Manager, you will be responsible for overseeing the daily operations of the cooperative, ensuring high-quality service delivery, and maintaining strong relationships with residents, the Board of Directors, contractors, and vendors. You will manage a team, prepare financial plans, ensure compliance with regulations, and provide leadership in improving the efficiency and effectiveness of our operations.
Key Responsibilities:
Resident & Stakeholder Relations (50%):
- Lead interactions with residents, vendors, and shareholders, ensuring top-tier customer service and effective communication.
- Maintain equal treatment of all homeowners/residents regarding services and information as outlined by the Board.
- Address concerns, provide prompt responses to inquiries, and be an advocate for the Board's policies.
- Prepare the agenda and Board packages, as well as, attend the monthly Board meeting.
- Prepare a monthly management report for the Board of Directors meetings.
Financial Management (30%):
- Participate in financial planning and budget preparation.
- Monitor financial performance, including co-op fee collection and budget variance analysis, in collaboration with the Financial Management Company and Treasurer.
- Ensure proper invoicing for maintenance and service work.
Team Leadership (15%):
- Oversee staff performance and professional development, including training, evaluations, and monthly team meetings.
- Ensure clear communication and efficient workflow between the management team, staff, and contractors.
Other Duties (5%):
- Manage various administrative tasks and ad-hoc duties assigned by the Board.
Key Requirements:
Experience: Minimum of 5 years of management experience in property or condominium/co-op management, with a preference for candidates holding CMCA and PCAM certifications.
Education: High School diploma required; a College degree is preferred.
Skills:
- Strong organizational skills with the ability to manage multiple projects and priorities.
- Excellent communication skills, both written and verbal, with the ability to work effectively with residents, the Board, and contractors.
- Proficiency with technology, including Microsoft Office (Excel, Word, PowerPoint), email, and property management software.
Professional Development: Commitment to maintaining and enhancing professional knowledge and certifications.