Position Overview
Millennia is seeking an experienced Property Manager to oversee a dynamic market-rate residential community. The ideal candidate will bring a proven track record of maximizing property performance, driving occupancy and rent growth, ensuring resident satisfaction, and maintaining high operational and curb appeal standards. This position plays a critical role in meeting financial goals, leading on-site staff, and delivering an exceptional living experience for residents.
Essential Responsibilities
- Lead daily operations of the property with a focus on financial performance, resident experience, and asset preservation.
- Drive occupancy through strategic marketing, strong leasing performance, and retention initiatives.
- Optimize rental income by implementing competitive pricing strategies and minimizing vacancy loss.
- Ensure rent is collected in full and on time each month; manage and reduce delinquencies through proactive follow-up and clear policies.
- Monitor and manage operating expenses in line with budget expectations.
- Oversee and enhance resident relations, including conflict resolution and service satisfaction.
- Provide outstanding customer service to prospective and current residents.
- Supervise and support on-site staff; ensure team members are trained, equipped, and aligned with company goals.
- Oversee unit turnovers, property inspections, and maintenance work orders to ensure timely, high-quality completion.
- Conduct regular property and unit inspections to maintain appeal, safety, and cleanliness.
- Ensure the property presents an excellent first impression through meticulous attention to curb appeal and common areas.
- Coordinate and support resident engagement activities and community events.
- Maintain compliance with all applicable local, state, and federal laws, company policies, and property standards.
- Perform other duties associated with the role as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications & Requirements
- Minimum 3 years of experience in market-rate residential property management.
- Strong working knowledge of lease-up strategies, rent collections, fair housing laws, and property operations.
- Exceptional communication, leadership, and customer service skills.
- Proficiency in property management software (e.g., Yardi, RealPage, AppFolio).
- Experience developing and managing operating budgets and capital improvement plans.
- Ability to analyze operational data, identify trends, and develop action plans to address areas of opportunity.
- Self-motivated and organized, with the ability to manage multiple priorities in a fast-paced environment.
- Willingness to travel locally as required for property needs.
- Experience managing value-add or repositioning projects.
- Background in sales, marketing, or real estate a plus.
- CAM, ARM, or CPM certification preferred but not required.
Work Conditions & Physical Demands
- Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment.
- Able to work independently or as a team member and support managers with special projects.
- Strong collaboration skills - works well across functional areas-excellent relationship-building skills; able to collaborate with various levels of the organization.
- The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Values We Seek
- Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.
- Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.
- Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.
- Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business - carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.
Expected Hours of Work & Travel
- Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings.
- Travel required as needed.
EOE/Disabled/Veterans Statement
We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.
Background Check Process
Employment with Millennia Housing Management, Ltd. is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.