Property Coordinator

Unless specifically contracted, resumes from recruiting agencies are not being accepted for this position. Reporting to the General Manager, the Operations Coordinat will work with Kimco's in-house operations team, as well as its third-party call-center vendor to provide the highest degree of support to its tenants, customers, and associates. Duties for this position include, but are not limited to: SalesForce Routinely audit Sales Force for the following property information: Tenants Vendors First responders Municipal contacts Space plans & records Posting of training documents, emergency response material, national program guides, contracts, etc. Promote cross-region collaboration and use of Salesforce Conduct regular training sessions on the use of the Salesforce platform Call Center Operations Provide oversight and direction to Kimco's national call-center vendor. Monitory quality control of recorded calls, the accuracy of information collected, and ensure the proper routing of cases in Salesforce to the appropriate Kimco associate On a daily basis, review Salesforce cases to ensure tenant requests are being handled in accordance with Kimco protocol Customer satisfaction survey - review daily results from tenant satisfaction surveys. Understand drivers of positive and negative results and make recommendations for improvement. Investigate negative responses to address tenant concerns as needed Property Operations Working in coordination with Kimco's national property management team, the Customer Support Specialist will be responsible for sending email and text alerts during emergency situations Regularly communicate with the department through the Sales Force Chatter portal Requirements: The ideal candidate will have in-depth knowledge of SalesForce, Microsoft Word, Excel (inclusive of v-lookups, pivot tables and charts), PowerPoint and Outlook. Extensive experience in customer support at a corporate level. Strong communication skills are a must - both verbal and written. The candidate must be goal-oriented, a self-starter, and able to multi-task. Knowledge of the retail real estate industry is highly desired. The candidate should have a 4-year degree Kimco Realty is an Equal Opportunity Employer - Minority/Female/Veteran/Disability/Sexual Orientation/Gender Identity or Expression.