Emerald Executives is inspired to be the most admired, value-driven, and agile marketing and sales consulting firm in the industry. We continue to set the standard for excellence in customer acquisition and establishing a repeat customer base for our clients. Our recent partnership with a Home Improvement brand has sparked new hiring efforts as we search for top-tier talent to join our team as a Promotional Customer Service Rep.
Our main focus is to promote an employee and consumer-centric organization where everyone feels empowered to make decisions. The diversity, agility, and efficiency of our Promotional Customer Service team is an enabler to our business's booming success. We strive to encourage and motivate our Promotional Customer Service Reps by assisting them in achieving that next level of success that they could only imagine. So, if you are looking to expand your resume, advance your career, and make your dreams a reality Emerald Executives is the company for you.
Promotional Customer Service Rep Responsibilities: - Promote home improvement products and services to consumers and deliver a compelling customer experience that promotes honesty, transparency, and genuinity
- Resolve customer questions and concerns by providing accurate and reliable information using given tools and training
- Build brand recognition through promotional customer service and lead generation campaigns
- Follow communication procedures, guidelines, and policies in order to design and maintain a favorable public image for clients
- Assist in the daily growth and development of assigned campaign strategies
- Report directly to the Account Management and sales team with feedback and results to drive revenue and sales
- Aid efforts of customer acquisition, retention, and increased sales margins by cultivating an exemplary consumer experience
- Develop comprehensive knowledge of all our client's products, services, and any deals or sales promotions
Promotional Customer Service Rep Requirements: - Bachelor's degree in marketing, communications, business, or related field is preferred
- Experience as a brand marketing representative, sales associate, or client-consultant preferred
- Must be able to work full-time hours and occasional weekends
- Adapt well to change, both in sales mentality and work hours
- Self-starter with the ability to shine in unsupervised individual tasks as well as team projects
- Friendly, outgoing, professional and confident demeanor
- Sales machine with a basic understanding of the sales process and finalizing deals