Project Support Agent

Job Type

Full-time

Description

Position Overview:

Under the direction of the Project Manager, the Project Support Agent assists the Key Accounts Project Coordinator, by handling a high volume of project tasks with efficiency and accuracy. This is a non-supervisory position.

Responsibilities:

Provide Outstanding Service to Dealers, Consumers, and Service Providers:

• Maintain good attendance and adherence to schedule

• Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of support

• Support multiple queues

• Follow posted protocols and service bulletins to properly execute project tasks

• Create parts orders and dispatch service technicians

• Document and maintain comprehensive customer and project case records

• Efficiently utilize tools and resources

• Promote a positive and collaborative team atmosphere with co-workers

• Execute project tasks with efficiency and accuracy

• Complete all required training and ongoing education

• Other duties as assigned

Requirements

Education:

• Minimum high school diploma or equivalent required

Experience:

• Demonstrated customer service experience required

• Minimum of 1 year call center experience preferred

Other Requirements:

• Working knowledge and experience with Microsoft Office suite or comparable software

• Excellent written and verbal communication skills

• Think critically to analyze and solve problems

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

• Health & Dental Insurance

• Company paid Life Insurance

• 401(k)

• Paid Time Off benefits

• Product discounts

• Wellness programs

EOE/M/W/Vet/Disability