Description
Summary:
This sales position serves as a single point of contact for all customer interactions once the order has been secured. This position enters the material cutlist, manages the account's receivables, and coordinates final delivery with the customer.
Core Functions:
- Handles all customer requests for quotes, orders, and credits for their assigned customers.
- Conduct quality reviews of customer provided cut lists for discrepancies and provide appropriate and timely communication back to the customer.
- Responsible for positive freight collection for assigned customers.
- Assists customers with all questions concerning orders, invoices, and their account.
- Manages the account receivables for their assigned customers, following up on missing payments and setting plans for past due accounts.
- Regularly facilitates CODs for deliveries.
- Work with assigned customers to understand upcoming forecast for projects and align with manufacturing and material availability.
- Regular communication with customer concerning project updates, delivery schedule confirmations, notification of backorders, etc.
- Monitor contract deliveries and provide appropriate and timely communication to all required parties, internal and external, when changes are made. Validates job site readiness prior to manufacturing.
- Escalate customer quality and satisfaction issues to resolve with urgency.
Duties, responsibilities, and activities are not limited to the list above and may change at any time with or without notice.
Key Measures of Success:
- Excellent organizational and planning skills.
- RMA Accuracy
- Consistently exhibits and displays the company's values of "Own It. Can Do. Act in Love."
- Own It - Commitment to customer, company, and each other.
- Can Do - Team Player, Open to Change, & Pursuing continuous improvement
- Act in Love - Treating others with humility, respectfulness, kindness, honesty, patience, and self-control.
Education & Experience:
Minimum Required:
- Bachelor's degree in relevant field preferred or equivalent work experience or an equivalent combination of education and experience
- Ability to analyze data using Microsoft Excel
Physical Demands & Work Environment:
Work is performed in an office environment. This role will routinely utilize standard office equipment to perform the core functions listed in this job description. This position requires the ability to occasionally lift office products and supplies as well as communicate verbally and electronically. The work is primarily sedentary and requires extensive reading to perform the core functions listed in this job description. The noise level in the work environment and job sites can be loud and in a non-temperature-controlled environment. While performing the core function of this job, the employee is regularly required to talk, hear, stand, and required to lift to 35 lbs.
Reasonable accommodation may be made to enable individuals with disabilities to perform core functions.
Travel:
Minimal Travel Required (approximately 10 percent)
Qualifications
Education
Required
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.