Project/Product Management

Job Description:
Hybrid: Dayshift, 3 days in office. Flexible with which 3 days.

As an Initiatives Lead for Enterprise Claims, Disputes, and Complaints in Operations, this role will Identify, lead, and support a variety of projects and initiatives to improve processes and streamline systems, and optimize operations, engaging closely with technology and product partners. Participates in and ensures regulatory compliance such as Regulations for EFT, FCRA, CRA, ECOA in the design of systems and development of procedures, processes and training programs. Acts as the primary resource for Operations Business Partners with respect to questions, consulting, and training. Reviews changes to laws and regulations which directly affect company practices and works with affected areas to ensure appropriate compliance. Performs periodic reviews to assess level of regulatory compliance.
Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Typically, five or more years of experience in regulatory compliance activities
- Ability to research and manage multiple projects and deadlines simultaneously
- Strong organizational skills
- Effective critical thinking, conflict resolution, and adaptability skills
- Effective verbal and written communication skills
- Effective presentation skills

Preferred Skills/Experience
- Advanced knowledge of government and regulatory laws and regulations
- Strong influential leadership skills
- Strong presentation skills
- Strong verbal and written communication skills