Project Manager

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire a Project Manager to support a government contract bid in the Bethesda, MD area. This is an onsite employment opportunity. The Project Manager (PM) shall be responsible for leading and overseeing all program components within the government customer's Call Center environment, including distributing work, managing, and supervising all contract personnel supporting the contract. The PM is responsible for initiating and planning all projects, assigning, and managing resources required to perform and/or deliver quality services. The PM will oversee start-up and transition activities, review, and complete project deliverables, and monitor productivity and ensure quality performance of all contract personnel while maintaining a close and professional working relationship with the government client. ROLE AND RESPONSIBILITIES: Execute, monitor, and oversee the contract staff, ensuring that personnel are performing to the SOW and provide a weekly status of such to the client. Responsible for oversight of contract personnel work requirements. The PM will coordinate staff on/off-boarding with the COR, collect/report staff absences, review time reporting, and be available to meet with the client and its representatives. Provide daily time and attendance reports for Appointing and Referral Management contract staff to the client. Direct employees to review worksite administrative requirements, including but not limited to work hours, dress code, performance standards, i.e., accuracy, timeliness, and productivity. Establish and maintain a training program that supports the requirements of the QASP. Adjust training plans based on the requirements of the contract. Provides necessary coaching, counseling, and disciplining of employees; communicating job expectations; and enforcing policies and procedures. Interface regularly via one-on-one, phone, email, and/or teleconferences as appropriate to promote open, two-way communication with employees and the Government representative(s). Perform on-going quality and productivity reviews using the production logs, quality audits, training surveys, and feedback provided from clients. Provide regular feedback to staff concerning their actual performance compared to standards and specifically address those employees who are not meeting the standards. Prepares reports and/ or presentations and presents results to individuals and groups such as senior leaders, managers, clients, professional organizations, and/or other groups and individuals. Proactively manage any problematic MHS- GENESIS issues. Constant monitoring of the queue to ensure adequate staffing coverage and to ensure callers are not in queue for more than 15 mins. Brief customer on metrics/staff attendance on a weekly basis. Prepare to implement pro-active booking within 6 months of the award of the contract. Will provide a timeline and a plan to achieve the pro-active booking with minimal disruption to the call queues. Must ensure that during the transition period call queues remain below 15 mins. Responsible for all customer-furnished equipment supplied to the contract staff and will maintain a system to track all such equipment. Timely respond to client inquiries within one hour. For contingency operations will meet client's request within one hour of issue of request. QUALIFICATIONS AND EXPERIENCE REQUIREMENTS: U.S. Citizen. Held a bachelor's degree in business administration or Healthcare Administration for 5+ years. Minimum of 5 years' experience working in the healthcare industry. Minimum of 2 years' experience performing in the role of a Project Manager. Minimum of 3 years' experience serving as a Subject Matter Expert (SME) in Project Management for the DoD. Possess strong oral and written communication skills; ability to read, write, speak, and understand English. In-depth knowledge of the regulatory framework in Health care systems, including, healthcare operations, workflow design, and healthcare organizational strategy. Demonstrated leadership competencies. Understanding of group dynamics and relationship management. Demonstrated experience and skills in planning, directing, and coordinating work activities of call center and referral personnel.