- Responsible for the creation and strategy of programs between the IT service team and the end user community, ensuring that the products are delivered and consumed as intended.
- Build a trusted brand presence, both virtually and in person, by moderating sessions and events, creating impactful content, and researching and adopting trends.
- Have excellent communication and interpersonal skills
- Technical understanding around the capabilities of the Microsoft 365 suite, and the ability to demonstrate it and influence within groups.
- Act as a liaison between the business and the IT organization, relaying the requirements and feedback from both sides.
- Build a culture around collaboration and continuous learning.
- Perform administrative tasks to maintain programs/events that drive adoption and improve user experience.
- Creation of content to help improve adoption and user experience
- Product Owner for an application that assists in adoption and user experience.
- Identify and monitor the adoption of Microsoft 365 Suite and programs to assist in adoption.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
- Professional education or study in Project Management, Information Technology, Communications/Marketing or equivalent
- Hands-on experience with stakeholder engagement. Managing customer issues & escalations
- Extensive experience with customer engagement methodologies and service lifecycle
- Excellent coordination and organizational skills
- Change Management experience
- Team player
- Advanced communication and presentation skills
- Fluent in English mandatory. German beneficial.