ESSENTIAL DUTIES AND RESPONSIBILITIES: Analysis and Documentation:
- Facilitates activities and workshops to elicit requirements; Writes BRD/User Stories, Business process flow diagrams.
- Responsible for creating and maintaining requirements which includes ensuring that requirements and process flows are accurately documented.
- Highly experienced in eliciting and being able to pick out requirements in a conversation, not necessarily being literally told what the requirement is.
- Ability to manage a defined schedule and work with project manager to incorporate into larger project plan.
- Attention to detail to ensure accuracy and completeness of requirement documentation and gap analysis.
- Experience with requirements gathering techniques for interpreting business conversations into clear and concise business requirements.
- Time management, adaptability and flexibility to adjust to changing project requirements and the ability to prioritize multiple tasks and due dates.
Testing:
- Creates and maintains the test strategy/test scenarios document in partnership with the Project Manager
- Partners with Project Manager to define UAT testing activities and timeline; ensures there are test cases to validate all final approved requirements.
- Works with project team to develop test cases aligned with requirements and in partnership with the Business Owner or Product Owner.
- Reports out on UAT status which includes logging bugs and supporting resolution of UAT issues.
- Logs issues discovered during Production releases or project deployments (in addition to IT).
Technical Skills:
- Ability to create detailed requirement documentation, including business requirements, functional requirements, use cases and user stories as needed.
- Ability to develop a detailed gap analysis of business requirements to current state solutions and other 3rd party solutions as identified.
- Understanding of APIs and other data exchange protocols to identify system interface requirements.
Stakeholder Collaboration and Communication:
- Active listening skills to understand the needs and concerns of end users and translate them into business requirements.
- Translate complex data topics into business-relevant messaging for various audiences.
- Ability to escalate gaps or risks to Project Manager.
- Ability to lead meetings, work with cross-functional workstreams and across product lines.
Process Improvement:
- Support the implementation of process improvements and best practices across projects.
- Contribute to knowledge sharing and training efforts to ensure consistency in project delivery.
- Other duties as assigned
EDUCATION, TRAINING, AND EXPERIENCE:Required- Bachelor's degree in Business Administration, Information Technology, or a related field. Bachelor's degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required.
- 5+ years of experience in a business analyst role, preferably within a PMO or project-oriented environment
- Business analysis or project management certifications (e.g., CBAP, PMI-PBA, PMP) are a plus.
- Experience in dealing with multiple enterprise-scalable projects and cross-functional teams, and ability to coordinate across teams in a matrix organization.
- Knowledge of project management methodologies and best practices.
- Experience with data analysis and reporting.
REQUIRED SKILLS:- Demonstrates strong teamwork, interpersonal and collaborative skills.
- Self-starter - initiates action and doesn't wait to be guided.
- Excellent written, oral communication and remote collaboration skills
- Strong analytical skills to collect, clean, interpret, and present complex data effectively.
- Ability to evaluate information gathered from multiple sources, reconcile conflicts, and break down high-level information into details.
- Proficiency in creating clear, concise, and informative reports, process flows and dashboards using tools like Excel, Visio, Lucid Charts, Power BI, or other BI platforms.
- Ability to elicit, analyze, document, and manage business requirements.
- Initiative to find ways to improve solutions, systems, and processes
- Ability to identify and analyze problems and recommend effective solutions.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
TOOLS, EQUIPMENT, AND SOFTWARE:- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Project, SharePoint).
- Familiarity with Smartsheets, Lucid Charts, Visio and Salesforce, preferred.
- Knowledge of database concepts and SQL is a plus
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:- Primarily indoor work in an office environment
- Frequent utilization of manual dexterity and visualizing of a computer screen
Equal Opportunity Employer
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