The Program Specialist plays a vital role in advancing MADD's mission by supporting program administration through the creation of engaging content and curriculum, delivery of virtual and in-person training, data management and reporting, and cross-functional collaboration with Mission Support Center teams, field-based Mission Delivery staff, and volunteers nationwide.
This is a hybrid position, which will require the selected candidate to go into the Irving, TX office to work on a pre-scheduled basis.RESPONSIBILITIES- Design, implement, and evaluate training and curriculum for organizational mission programs, including underage substance use prevention, adult prevention education, law enforcement support, deterrence programming, volunteer initiatives at the organizational level. This may include orientations, facilitator training, ongoing education, coaching and evaluation meetings.
- Support online and in-person training as well as department initiatives with coordination of online processes, training recordings, calendars, correspondence, scheduling of meetings, event planning, travel arrangements, recordkeeping, and expense processing.
- Collaborate cross departmentally to develop and design annual activations targeted to accomplish specific objectives and outcomes nationwide.
- Maintain data systems, conduct regular audits, provide technical assistance and conduct relevant training to ensure accuracy, compliance, and insights for continuous improvement.
- Manage and audit national databases, volunteer job descriptions, and associated background check processes to ensure compliance and safety.
- Design and produce program reporting. Identify trends, process efficiencies, and analysis for stakeholder review. Maintain tracking and data collection for evaluation and improvement.
- Continually review and make suggestions for processes and documentation that guide mission programs, for improved effectiveness and efficiency.
- Ensure all program materials and training documents associated with the related mission programs are up to date, relevant, and accessible.
- Collaborate cross departmentally to meet partner benefits, such as program reports and status updates, communications and press outreach, social media, and marketing strategies, preparing/reviewing newsletter articles, etc.
- Support and collaborate programming needs associated with national observances (e.g., Spring Break, Red Ribbon Week, Prom/Graduation, Back to School, National Volunteer Appreciation Month, Law Enforcement Support Activities, etc.).
- Maintain internal and external mission content (e.g., intranet pages, brochures, printed program materials, potential newsletters, blogs, social media posts).
- Coordinate and implement the strategies for growing mission programming in conjunction with Mission Delivery.
- Work within the department helpdesk system and provide excellent internal/external facing customer service and issue tracking.
- Perform other duties as assigned.
QUALIFICATIONS- Bachelor's degree in a related field such as Education, Social Work, Communications, Community or Public Health, Nonprofit Management, or a similar discipline or in lieu of a bachelor's degree, 5 or more years of relevant professional experience in a related field as described above.
- 1 year of experience in an area aligned with the program's focus (e.g., youth substance use prevention, volunteer engagement, adult education, law enforcement support, or deterrence programming)
- Proficient with a wide range of software including Microsoft Office, Salesforce, and Canva (or other graphic design platforms) highly preferred.
- Experience and comfort with presentation software, virtual meeting platforms and learning management software a plus.
- Previous experience working with the creation and training of community awareness, volunteers, education, youth programs and/or experience working within the non-profit industry a plus.
- Comfort with data analysis, reporting, and systems-based quality improvement processes.
- Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects, and execute in a high-volume environment.
- Excellent communication skills with the ability to develop and convey thoughts clearly, logically, and concisely both orally and in writing, using appropriate command of the English language. Skilled in presentation composition and a degree of comfort and confidence in front of an audience.
- Must have exceptional internal and external customer service orientation. Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities.
- Ability to set priorities, adapt quickly to, plan for, and manage multiple projects in a fast-paced setting, meeting deadlines with attention to detail. Ability to collaborate with various levels of leadership and departmental structures.
- A strong work ethic, sense of urgency, attention to detail, and ability to think independently.
- Ability to maintain social, ethical, and organizational standards in job related activities, at work and in the community.
- Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job.
- Demonstrated commitment, passion, and compassion for the mission of MADD.
- Able to work a flexible schedule when needed.
BENEFITS Eligible within first 30-45 days
- Health, Dental, Vision
- Retirement 403(b) + employer matching
- 4 weeks accrued vacation
- 12 Paid Holidays per calendar year
- Up to 3 Floating Holidays per calendar year
- Paid Sick Time
- Modified Tuition Reimbursement
- Maternal/ Paternal Leave
- Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer
- FSA, HRA
- Employee Assistance Program
How to Apply - Please provide your resume to our hiring team via the blue APPLY NOW button Equal Opportunity Employer
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