Program Manager

Job Details

Job Location
MGMA Corporate Headquarters - Englewood, CO

Salary Range
$69,890.00 - $85,000.00 Salary

Description

General Purpose:

The Program Manager in Member Services supports the Membership Department by managing the volunteer management program, student engagement program, membership events at face-to-face conferences, the scholarships and awards program, member savings programs and new programming related to the Medical Group Management Association (MGMA).

Essential Functions:

• Champions, manages and grows the volunteer program, including recruitment, tracking and recognition to ensure increased volunteer satisfaction and the number of volunteers.
• As the key volunteer staff liaison, coordinates volunteer opportunities throughout the Association.
• On an annual basis, facilitates the volunteer recognition program.
• Works closely with staff to utilize the volunteer portal and ensures accuracy.
• Manages Member Services programing including scholarships, awards, and various annual conference events.
• Partners with the Business Development department to promote member savings programs as they continue to grow.
• Manages the member benefits portion of the member savings programs.
• Partners with the Marketing department to identify areas of retention and acquisition opportunities and partners with cross-organizational departments to grow the program.
• Serves as point person for the student ambassador program and supports departments on outreach to new audiences and plans and oversees student engagement at key conference events.
• Works with the Marketing department to target and customize messaging to the student population And the Director of Member Engagement to identify wants and/or needs of the student members and provides access to appropriate benefits for students.
• Brainstorms and manages outreach to expanded student audiences.
• Coordinates the Career Center program website to assure content is updated frequently and appropriate for the audience.
• Works with Director of Member Engagement to manage and launch internship opportunities section.
• Tracks and reports member engagement analytics by working with cross-organizational teams to gain access to key metrics.
• Provides best in class customer-service to members and internal customers through responding to member e-mails, online chat portal and direct phone calls
• Supports other team members as needed
• Other duties as required and necessary to ensure the success of the organization.

Supervisory duties:

• None.

Qualifications

Knowledge, skills and abilities:

• Ability to consistently promote, support, work, and act in a manner in support of MGMAs mission, vision, and values/behaviors.
• Customer-service oriented with ability to build and maintain positive relationships through different communication channels.
• Possesses the desire to learn quickly, always looking for new ways to grow and develop.
• Is a strong relationship builder who is comfortable working across departments, with staff from all levels of the Association with members and students.
• Organized, efficient and able to communicate effectively verbally and in writing
• Enthusiastic and excited to be part of a dynamic team
• Intermediate knowledge of Microsoft Office Suite.
• Strong collaboration, social media and written and verbal communication skills.
• Ability to work independently, to exercise judgment, creativity and ability to meet sensitive time frames.
• Must be detail oriented and able to handle multiple and prioritize projects and complete projects on time.
• Possesses strong critical thinking, customer service, problem-solving, computer and creative skills.
• Familiarity with healthcare organizations and practices.

Education:

• A Bachelors degree in Business Administration, Communications, Marketing or related field is required.

Experience:

• Five (5) or more years experience working in a non-profit, for an Association focused on member services, or similar is required.
• At least one (1) year of experience coordinating and managing multiple projects is required.

An equivalent combination of education and experience may be substituted on a year for year basis.

Additional Requirements/Licenses/Certifications:

• Must have reliable transportation.

Working environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an indoor, professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
• Will need to attend conferences and MGMA events in various locations around the United States on a regular basis.
• Regular, predictable attendance is required.

Physical Activities:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, employee is regularly required to successfully interact and accurately exchange information using the following suite of verbal and non-verbal communication skills critical to expressing oneself and conducting professional interactions on behalf of the business:
• Ability to read, write, edit
• Ability to converse, discuss, convey
• Also includes interactive engagement with software applications, computer graphics, and the ability to conduct internet research.
• While performing the duties of this job, employee is regularly required to successfully navigate scenarios requiring the following observational abilities:
• Ability to perceive, identify, recognize
• Ability to detect, determine, discern, judge
• Ability to assess, estimate, compare
• This is a largely sedentary role, so employee must be able to remain in a sedentary position while focusing for extended periods of time throughout the workday. Position also requires occasional movement inside the office to access file cabinets, printers, etc. While performing the duties of this job, employee is regularly required to successfully navigate scenarios requiring the following operational abilities:
• Ability to operate PC/keyboard and other office productivity equipment
• Ability to position self to traverse/navigate around typical office setting
• Ability pull/push, lift, open/close, grasp/manipulate, transport up to 10 lbs.