Program Manager Amazon Pay, Amazon Pay
Job ID: Amazon Pay (India) Private Limited
Be part of an innovative team that shapes the future of banking products and customer experiences. In this role, you will drive end-to-end product improvements, launch new offerings, and establish scalable processes across multiple business functions. You will collaborate with diverse teams to enhance customer experience while managing critical partnerships with banking institutions. This position offers significant visibility and impact across the organization.
Key job responsibilities
- Design and implement scalable operational processes for banking products and partnerships
- Lead cross-functional initiatives to enhance customer experience across the product lifecycle
- Develop and maintain standard operating procedures to support business growth
- Build and track performance metrics to measure program effectiveness
- Partner with product teams to translate operational insights into product improvements
- Manage stakeholder relationships across product, marketing, operations, and legal teams
A day in the life
Your day might start with analyzing customer experience data to identify improvement opportunities. You'll collaborate with multiple teams to implement process improvements, participate in product planning sessions, and review project timelines. You'll spend time documenting best practices, creating scalable solutions, and ensuring smooth execution of banking initiatives.
About the team
Our team is responsible for developing and scaling banking products that serve millions of customers. We work in a fast-paced environment where innovation meets operational excellence. We collaborate across functions to create seamless experiences for our customers while maintaining the highest standards of operational efficiency.
BASIC QUALIFICATIONS
- Bachelor's degree
- 3+ years of program or project management experience
- Experience using data analytics to drive business decisions
- Experience managing end-to-end program delivery
- Experience communicating with senior leadership
- Experience building and implementing operational processes
- Experience working with cross-functional teams
PREFERRED QUALIFICATIONS
- Experience with data analysis tools (Excel, SQL)
- Experience in banking, financial services, or e-commerce
- Experience managing multiple stakeholders in matrix organizations
- Track record of launching and scaling new programs
- Experience in process improvement and optimization
- Knowledge of banking operations and regulations
- MBA or relevant advanced degree
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