Program Leader

Salary: $16.28 - $17.94 Hourly

Location : Torrance, CA

Job Type: Recurrent - Variable Hours

Job Number: ADMIN

Department: Community Services

Opening Date: 08/14/2024

DESCRIPTION

WE STRONGLY ENCOURAGE APPLICANTS TO READ THE JOB ANNOUNCEMENT
IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION.

The City of Torrance recognizes the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to the City of Torrance today.

The Community Services Department is committed to providing quality services, activities, programs, and facilities for all those who live, learn, work, and play in the City of Torrance.

The City of TorranceCommunity Services Department is is seeking Program Leaders to staff their Administrative Services Division.

This is a recurrent, part-time, hourly, as needed position. Program Leaders support the Community Services Department in delivering programs and events.

The Department

The mission of the Community Services Departmentis to enrich the community through the provision of recreational, cultural, and educational opportunities for persons of all abilities. TheCommunity Services Departmenttakes pride in "Enriching the Community through People, Programs, and Partnerships". The Department is a diverse organization which consists of five Divisions that work collaboratively to meet the vision, mission, and goals of the department: Administrative Services, Cultural Services, Library Services, Parks Services, and Recreation Services.

Program Leaders will handle a variety of class registrations, answer and make phone calls, file and sort documents, assist customers with online registration, and handle a variety of public inquiries including questions regarding the Department's programs and events, City Protocol, and locations of other Civic Center activities. Program Leadersalso track Facility Booking and Facility Reservations, as well as giving information to customers about park amenities.

Job Duties
The following duties represent the principal job duties; however, they are not all inclusive.

• Register patrons for activities using Windows based software programs;
• Assist customers with the online registration process;
• Process and file forms and paperwork;
• Proof the database;
• Answer and make phone calls; and
• Assist the public with questions regarding Department programs and City activities.

Hours: This is a recurrent, part-time, non-civil service, as needed position. Hours are approximately 10 - 20 hours per week, 1 - 5 days either 7:30 a.m. to 12:30 p.m. or 12:30 - 5:30 p.m. Staff will be required to work occasional evenings until 7:00 p.m. and some Saturdays.
QUALIFICATION GUIDELINES

Six (6) months of recent, paid or volunteer part-time work experience directly related to recreation or community programs and services involving public contact.

Ideal Candidate
In addition to the minimum qualifications, the ideal candidate will possess:

• Previous customer service experience;
• Excellent proficiency with MS Office and Internet skills;
• A positive and friendly demeanor;
• Ability to remain poised and professional during all interactions with the public;
• Familiarity with City programs and departments is desired.

HOW TO APPLY & EXAM PROCESS

Interested applicants must submit an online application at . Applications will be accepted on an open continuous basis.

Only those candidates whose experience best meets the needs of the City and the Department will be invited to participate in an Oral Interview.

Upcoming Interview Dates:
August 21, 2024

If you have additional questions, please contact Kenita Trinidad, Program Coordinator, at or .

SPECIAL NOTES

Applicants may test for this position only once in a three (3) month period. Names of candidates successful in the examination process will be retained on an Eligible List (a list for hire) for a period of three (3) months.

Visit to find out more information about the City of Torrance.

Applicants with disabilities who require special testing arrangements must contact Human Resources. If you have a disability for which you require an accommodation, please contact us at prior to the test date. For further information, click here.

As a condition of employment, candidates must pass a background check and a pre-employment medical examination.

The provisions of this announcement do not constitute an expressed or implied contract, and any provisions contained in this announcement may be modified or revoked without notice.

City of Torrance Inclusion Statement

The City of Torrance is a welcoming and culturally-rich community. As a pillar of public service, we strive to be an employer of choice by attracting and retaining a talented workforce where people of diverse backgrounds, cultures, religions, and lifestyles are valued. Our mission is to create an inclusive environment where our staff are empowered to perform at their highest level and contribute towards making a positive impact.

The City is an equal opportunity employer and works towards building collaborative teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. Come join us to help cultivate a workplace that welcomes and celebrates the diversity of our employees.

BENEFIT SUMMARY FOR TORRANCE RECURRENT RECREATION EMPLOYEES ORGANIZATION (TRREO)
Note: Not all benefits listed may be applicable to all positions with in the unit. Please refer to the MOU for specifics.

Health Insurance (sec. 4.7)
Employee working more than 30 hours per week on a regular basis over 12 months will receive one-party part-time health coverage ($383.66).

Bereavement Leave (sec 4.2)
Up to five (5) working days leave without pay

Holidays (Sec 4.4)
Holiday pay of four (4) hours for Christmas Day (Dec. 25), New Year's Day (Jan. 1), Martin Luther King Jr.'s birthday, and Veteran's Day.
To be eligible, employee MUST work at least 12 hours during pay period in which holiday falls.

Deferred Compensation (sec. 4.6)
Employees participating in Plan "B" who reach $1,000 avail themselves to more investment options

01

Indicate the shifts that you are available:

• Monday - Friday from 7:30 a.m. to 12:30 p.m.
• Monday - Friday from 12:30 p.m. to 5:30 p.m.
• Both Shifts

Required Question