Program Director - Mail Services - Remote
Job ID
218995
Posted
12-May-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Charlotte - North Carolina - United States of America, Cleveland - Ohio - United States of America, Dallas - Texas - United States of America, Miami - Florida - United States of America, Phoenix - Arizona - United States of America, Portland - Oregon - United States of America, Salt Lake City - Utah - United States of America, Tampa - Florida - United States of America
About the Role:
As a CBRE Program Director, you will assist with the management of teams who are responsible for the delivery of a portfolio of projects and programs. As the Subject Matter Expert (SME) in Mail, & Document Services and Shipping & Receiving and Document Services, your industry expertise and knowledge is critical for the creation and delivery of operational strategic programs and a superior customer experience. service delivery. The role will analyze, evaluate, create and deliver operational plans for accounts to provide industry leading, best in class services to our customers and clients.
What You'll Do:
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Evaluate scope of work to understand the workload to determine headcount required to successfully perform daily operations
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Create materials that can be presented to the client on the methodology and industry knowledge that has been applied to create a staffing and operational model to deliver services
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Utilize cross-functional roles to deliver a cost competitive solution for staffing and resource utilization
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Provide insights on compliance and regulatory requirements all aspects of mail, in shipping and receiving including postal regulations, shipping requirements (IATA/DOT), security screening (CBRNE), and general knowledge around safety (HAZMAT, Personal Protective Equipment) something here around HAZMAT IATA Lab Services.
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Conduct assessments of current processes and identify areas for improvement.
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Offer guidance on best practices and industry standards for mail and shipping operations to account as a subject matter expert
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Assist account teams with troubleshooting operational challenges and implementing solutions
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As required, Provide formal supervision to employees, . monitor the training and development of staff and. conduct performance evaluations and coaching. During transitions/implementations, Oversee the recruiting and hiring of new employees and assist as required post transition.
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During transitions/implementations, oversee the recruiting and hiring of new employees and coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
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Financial understanding and ability to track and explain budget variances
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Tracking of time and timely recording for financial and operational reporting purposes
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Serve as a point of contact for clients and escalation points for any staffing, bandwidth, or delivery issues.
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Provide support in assigning resources to a specific project or program. Facilitate regular meetings to review project status for active and pending projects.
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Train staff and assist with the development of processes and services to support client requests and needs.
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Report the status of individuals and groups of projects and programs to Sr. Management.
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Attention to detail and ability even when unable to see personnel or operations in person
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Oversee cross-functional projects and programs from end to end. Initiate the development of a program charter and integrated timeline. Ensure all functions remain on schedule, issues get resolved, and the program is completed successfully.
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Manage internal, external and vendor relationships in support of the program to meet time critical deliverables and deadlines.
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Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
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Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to act while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
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Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
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Significantly improves and changes existing methods, processes, and standards within job discipline.
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Intuitive nature, willing to ask questions and determine root cause solutions to improve the operation
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Able to travel up to approximately 50% of the time, with some weekend travel required
What You'll Need:
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Bachelor's Degree preferred with 4 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered to total 6+ years of education and/or experience.
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4+ years of experience Mail/Shipping/Logistics and warehouse operations/management
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4+ years of experience in HazMat, IATA, DOT (including, 49 CFR regulations). Prefer certifications but must obtain IATA/DOT certifications within 120 days of start), including certifications
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Working knowledge of material handling equipment of (forklift, pallet jack - both (manual both manual & electric, carts, dollies, etc.) with operational knowledge and expertise on regulatory requirements and safe operations. use
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Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
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Able to articulate complex concepts and ideas in a simple, easy to understand manner to all levels of personnel within an organization up to senior leaders.
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Communicate clearly and document processes in a concise manner
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Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
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Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
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In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, Teams, etc.
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Excellent organizational skills and an advanced inquisitive mindset
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In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, Teams, etc.
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Excellent organizational skills and an advanced inquisitive mindset.
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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at +1 (U.S.) and +1 (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)