We are looking for a Client Services Manager (CSM) to join our team. The CSM ensures the execution of the highest quality services and customer service for clients, guardians, families and funding representatives. You will provide day-to-day leadership, care plan implementation and management, oversight and support to up to 12 residential program sites that have 1-4 adult clients, that have behavioral or physical disabilities.
All interested jobseekers are encouraged to apply.
As a Client Services Manager, you will:
- Maintain quality systems, processes and client services by providing oversight and support of assigned programs
- Performs human resource management for direct reports and supports staff in their professional development
- Develops effective communication strategies between employees, supervisors, clients, client guardians, and care management teams.
- Oversees client service planning and collaborates on developing quantifiable success factors
- Manage the fiscal performance of assigned programs, investigating and accounting for variances from budget, and developing plans of correction.
- Promotes compliance and standardization regarding regulatory, contractual and company standards
Benefits:
- Base salary is $60,000 + with premium pay for evenings or weekends
- Referral Bonus Program - $2,000 Bonus per positive referral
- Health, Dental, Vision, 401k, Life Insurance,
- Paid Time off
- Tuition Reimbursement Program
- Flexible Spending Account
- Discount Program
- Employee Assistance Programs
- ESOP benefits, Company Stock Program
Qualifications:
- 3 years of experience overseeing multi-site behavioral AFH or CBRF programs
- Organized with exceptional verbal and written communication skills
- Successful completion of a caregiver background check, TB, and Health Screen
- Minimum of 18 years of age
- High School Diploma or GED, bachelor's degree preferred
- Valid Driver's License with 3 years of acceptable driving record, required
Homes for Independent Living (HIL) is Wisconsin's LARGEST provider of customized care for adults with disabilities in small residential settings. We offer exciting challenges, growth opportunities, and a chance to make a difference while preserving a strong work-life balance.