Program Coordinator V

Job Description: Role: Program Coordinator V

Locations: All Meta Offices (Austin preferred), Remote

Background
We are looking for a Program Manager to partner with cross-functional teams in development, execution and optimization of global program strategies that result in high impact advertiser experiences.
Sitting on a central team, the role is responsible for the guidance sales teams recommend to advertisers. This work is in close partnership with cross-functional teams such as Sales, Product, Marketing Science, Sales Enablement, Programs, Business Engineering, and Business Planning and Operations.
Key success factors in this role include previous experience in customer guidance strategy, strong attention to detail, proficiency in data analytics, excellence in project management, familiarity with technical scoping, and the ability to quickly understand, organize and simplify complexity under pressure.
Job Responsibilities:
Manage customer guidance design, development, and implementation (including change management, stakeholder management, content development and Q&A sessions)
Identify performance gaps of ongoing projects, support troubleshooting and facilitate discussion and coordination among stakeholders to identify and understand root cause, priority, and impact of issues to the business.
Prepare routine communication materials on project development status, insights, and trends to help inform and guide improvements to cohort strategy workflows
Ensure all project related documents are organized and up to date
Assists in preparing progress and planning documentation when necessary

Skills:
8 years of experience in program management, demonstrated experience using problem solving to provide sound business solutions and recommendations in ambiguous and complex environments
Experience working with Customer Guidance design and development. Inclusive defining targeting and adoption logic,
Excel in change management, communicating with XFNs and stakeholders
Analytical mindset, comfortable manipulating data and identifying performance trends across a variety of data visualization tools and packaging narrative into decks
Experience operating under high pressure, while prioritizing and managing multiple projects simultaneously in a fast-paced environment

Potential Interview Questions

Round 1 (Theme: pressure test business instincts, risk/crisis management, double click on project management/influence)
General: Walk me through your background and why you're interested in this role.
Analytical: How would you create an analytical framework to diagnose root causes of a situation in which two KPIs are trending in the opposite direction?
Mini-Case on Business Instincts: Imagine you are working on a priority project to streamline across product, sales and marketing how we recommend products to customers. What information would you need to diagnose the performance/opportunity, how would you design this integration, how would you know its the right move, and then build out a GTM strategy?
Mini-Case on :
Influence: Describe an example of a time you presented a new idea to someone and met resistance to that idea.
Comments for Suppliers: