About Vanderhorst Brothers and RTC Aerospace:
This position is for RTC Aerospace's sister company, Vanderhorst Brothers, Inc. (VBI) located in Simi Valley, CA. VBI is a team of highly skilled professionals from a variety of backgrounds. We work together to support our customers through expertise, cooperation, innovation, and a shared sense of urgency. We actively seek challenging projects, and we drive our industry forward by investing in the latest machinery, technology, and production techniques.
RTC Aerospace is a 60-year-old aerospace manufacturer of complex, high-tolerance, difficult-to-machine parts. We have 4 facilities across the nation bringing exceptional cellular manufacturing capabilities and unique engineered solutions to our clients' designed products. We are a company driven by ambitious individuals, working together to become an industry leader in lean-cell manufacturing. Come be a part of something exceptional at RTC Aerospace.
How You'll Make an Impact
The Program Coordinator Assistant serves as the internal voice of the customer, supporting aerospace manufacturing programs in a CNC machine shop environment. Reporting to the Program Manager, this role manages customer communication, processes orders and RFQs, and ensures timely responses and follow-through across departments. The Customer Service Coordinator plays a key role in maintaining accurate records, supporting quoting activities, and facilitating daily interactions with customer buyers. Strong attention to detail, professionalism, and responsiveness are critical to success.
What you'll be doing as a Program Coordinator Assistant:
- Working a Full-time, onsite position at our Simi Valley, California location.
- Receive and route all customer communications to appropriate departments, ensuring timely internal follow-up.
- Enter customer Purchase Orders, Change Orders, and RFQs into the ERP system (e.g., JobBoss); send acknowledgments to customers.
- Assist in gathering pricing and supplier information for quoting activities; maintain quote tracking logs.
- Interface directly with customer buyers to address inquiries, concerns, and order updates.
- Maintain and update customer tracking tools, including Contract Review and Quote Logs.
- Support the Program Manager in tracking project timelines and customer deliverables.
- Perform basic data entry, document filing, scanning, and administrative support tasks as needed.
- Performs other duties as assigned.
Required Qualifications (Education, skills, and experience:
- Associate's degree in Business, recent Bachelor's degree, or equivalent professional experience
- 1-2 years' experience in customer service or administrative environment (internships count.)
- Strong written and verbal communication skills; able to draft professional emails and correspondence.
- Highly organized with the ability to manage multiple tasks and priorities.
- Experience with or level of comfort with frequent phone communication with internal and external stakeholders
- Proficient with Microsoft Office and experience with ERP/MRP systems (e.g., JobBoss).
- Ability to work effectively in a fast-paced, team-oriented environment.
Preferred Qualifications (Education, skills, and experience:
- Experience working in an aerospace CNC machining or manufacturing environment.
- Familiarity with quoting, shipping/receiving, or quality control processes.
- Previous experience supporting project management or program coordination.
- Strong interpersonal skills and customer-first mindset.
Physical Demands :
The physical demands and work environment characteristics described here are representative of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to do the following:
- Ability to lift or move up to 50lbs.
- Reach forward, up, down and to the side in order to move equipment.
- Continuous standing and walking throughout the workday.
- Ability to reach with hands and arms; use hands to manipulate, handle, or feel material.
- Access, input, and retrieve information from a computer.
Work Environment:
A large percentage of work time is spent in a machine shop where temperatures vary from hot to cold. The environment may also include exposure to noise, dust, fumes, vapor from coolant, etc. Industry standard safety equipment is provided by the Company, and specific notice is posted in areas where safety equipment is required.
Compensation and Benefits:
Employee Benefits: Medical, dental, vision, basic and supplemental life insurance, long-term disability and 401(k) with up to 6% QACA company match.
The Customer Service Coordinator Compensation range for onsite Simi Valley, California applicants is $23 - 26 per hour commensurate with experience. Some shifts may include shift differential pay rates. Other site ranges may differ.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22 C.F.R. 120.15 is required.
RTC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Affirmative Action and Disability Accommodation Applicants wishing to receive information on RTC's Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact the RTC Human Resources Department. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the RTC Human Resources Department. Candidates will receive consideration without discrimination in accordance with the requirements of article 9 to chapter XVIII of the City of Los Angeles Municipal Code, federal and state laws of California.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department.
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