Position Type: Support Staff/Program Assistant II
Date Posted: 1/15/2025
Location: Education Service Center Region 13 - 600
District: Education Service Center Region 13
Reports To: Director of Special Programs
Salary: This is a full-time twelve (12) month position at 232 days with a salary range of $43,512 to $52,828. This is a grant-funded position and continued employment is contingent upon grant renewal.
Job Summary (Primary Purpose): Offer operational and office assistance to the Special Education teams in the Special Programs Department.
Required Qualifications (Experience & Education/Certificates): High School Diploma OR GED
Five years of experience in client relations and clerical work
Five years of experience in program/project administration
Preferred Qualifications (Experience & Education/Certificates): Public school experience
Special education experience
Knowledge/Skills: Ability to maintain electronic files
Ability to organize and prioritize workflow
Strong interpersonal skills
Ability to work independently with minimal supervision
Ability to disseminate information in a clear and concise manner to internal and external clients
Proficient skills in application software for PC, including Microsoft 365
Major Job Responsibilities (Essential Functions): - Serve as a representative of ESC Region 13, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the educational community and with the public
- Work with Education Specialists, Program Managers, Coordinators, and Program Assistants to serve the internal and external clients associated with this position and to accomplish the goals of ESC Region 13
- Serve as the first point of contact for clients that need assistance through the SPED main phone line and email
- Prepare for and facilitate in person and virtual workshops and conferences, including:
- Securing venue, serving as the point of contact for vendors, working with hotel/venue staff to ensure successful event, working with client (TEA, other presenters) to prepare for presentations
- Assist clients with registration, discount codes, and troubleshooting E-campus and Zoom events
- Upload and maintain listerves for various special education teams, gets approvals for adding new members, and sends instructions to new members regarding listserv best practices and protocols
- Understand and support team members on internal systems and computer applications
- Assist with internal tickets and requests (IT Helpdesk/ maintenance/ CX desk)
- Perform other duties as assigned
Supervisory Responsibilities: This position does not have any direct reports, but may provide general direction to others. There may be a need to train new staff members.
Budget Responsibilities: - General knowledge of program budget
- Manages discount codes for participant registration
- Researches costs associated with purchasing materials
Working Conditions (Physical/Mental Demands & Environmental Factors): - Follow policies and procedures
- Hearing, speaking, visual acuity
- Office environment
- Lifting and carrying (0-15 lbs)
- Frequent walking short distances
- Some travel by car
Equipment Used: General office equipment, Windows computer and peripherals, and other equipment as requirements change.
Benefits: - Generous contribution to medical benefits
- Twelve vacation days per year
- Ten leave days per year
- Four telecommute days per month
- Discounted wellness offerings
- Form more information browse the Benefits Booklet