Program Analyst I/II

Salary : $70,092.00 - $105,624.00 Annually

Location : City of Santa Cruz, CA

Job Type: Regular Full-Time

Job Number: 25-038

Department: Multiple Departments

Opening Date: 11/07/2024

Closing Date: 11/28/2024 5:16 PM Pacific

The Position

This recruitment is a promotional recruitment open to current Regular City employees AND Temporary employees. The promotional eligibility list established from this recruitment is valid for up to one year from the date established unless the list is extended or abolished by the Human Resources Director.

Under general supervision, the Program Analyst I, or under direction, the Program Analyst II plans, coordinates, develops, implements, and administers one or more programs in support of City services, initiatives, and/or operational activities; ensures program compliance with applicable laws, regulations, and City policies; conducts research and analyzes data; prepares reports, grants, correspondence, and a variety of other materials; and performs public outreach for assigned programs.

As part of our Culture as a Competitive Advantage project, we are opening a Promotional Recruitment for the classification of Program Analyst I/II. This promotional opportunity is designed specifically to bridge the gap between classifications and allow for further career growth at the City. Along with the current open eligibility list, the promotional list established from this recruitment may be utilized to fill any future Program Analyst I/II vacancies throughout the City for the next one year. If you are a regular City Employee or a Temporary Employee in any classification, you are eligible to apply for this position.

Be sure to read the Job Description and Minimum Qualifications carefully and be thorough with your application and responses to the supplemental questions to give yourself the best chances to qualify to be placed on this eligibility list.
Don't miss out on this excellent opportunity to further your career and APPLY NOW. The deadline for this job posting is 5 pm Thursday, November 28, 2024.
Recruitment

Selection Timeline: (The following process may be changed as deemed necessary by the Human Resources Director.)
•  On Thursday , 11/28/24 the recruitment will close. All application materials must be received by the Human Resources Department by 5:00 pm; postmarks are not accepted. (NOTE: HR offices will be closed 11/28 and 11/29/24 ). To apply, submit:
•   Application - online application only. Resumes are not accepted in lieu of filling out the application form completely. Click the Apply button to begin the online application process.
•   Response to supplemental questions - will be a primary tool in the evaluation of your qualifications for this position. Any work experience described here must also be included in your employment history on the main application.
•   Week of 12/02/24: Applications will be screened based on the minimum qualifications for this position.
•   Week of 12/09/24: Employees will be notified of their status and placement on the promotional eligibility list. Typical Duties

(May include, but are not limited to, those duties listed below. (These duties are representative of what is expected from the Program Analyst I/II series. Some duties are performed at both levels of the series, with the more complex tasks performed by the Program Analyst II.)
•  Plans, coordinates, develops, implements, and administers one or more programs in support of City services, initiatives, and/or operational activities; develops, recommends, and implements program activities and procedures in compliance with applicable laws, regulations, policies, and other requirements.
•  Recommends and participates in the development of program goals, objectives, projects, policies, and procedures; assists in the development or revision of policies, ordinances, and codes relating to assigned duties.
•  Designs, recommends, and implements program evaluation processes; identifies quality control (QC) and quality assessment (QA) opportunities; develops QC/QA surveys and other tools; gathers and analyzes data; researches best practices for program development and implementation in other jurisdictions; identifies opportunities to maximize program effectiveness and efficiency, improve service levels, reduce costs, and ensure effective utilization of available resources.
•  Participates in the development and administration of program budgets and cost projections; recommends program expenditures; coordinates procurement processes for program goods and/or services, including the drafting of requests for proposals, quotes, and bids; drafts contracts and related documents; may coordinate site fiscal audits.
•  Researches grants and other funding opportunities and prepares applications, as assigned; coordinates with federal, state, and/or regional networks to provide required reporting and documentation, and to meet other expectations.
•  Coordinates and participates in program and/or service eligibility activities; develops, recommends, and implements procedures to determine whether program participants meet established eligibility criteria, such as those required by external funding sources or internal City policies; may coordinate and/or ensure the receipt and appropriate accounting of participant payments, if applicable.
•  Utilizes a wide variety of resources, including electronic and hard copy documents, to collect and process data and information; conducts feasibility studies, needs assessments, and cost/benefit analyses; prepares, organizes, and maintains comprehensive databases, records, and technical reports, correspondence, and other materials; compiles statistics; organizes and analyzes data.
•  Creates and distributes program outreach and informational materials; provides assistance and education to businesses, community partners, and other stakeholders while serving as a community resource and subject matter expert regarding areas of assignment.
•  Gives presentations to groups and individuals, including community agencies, businesses, and/or the public; may solicit program donations or contributions.
•  Responds to inquiries, requests, and complaints from program participants and/or customers; researches issues and recommends/coordinates solutions; conducts follow up activities to facilitate maximum participant/customer satisfaction.
•  Acts as liaison with government officials, businesses, private landowners, the public and other City staff; works closely with various agencies, groups, and individuals to coordinate plans for proposed projects and respond to their concerns; may lead or coordinate work teams necessary for accomplishing tasks; may coordinate the work of volunteers and interns.
•  May coordinate program certification or re-certification activities.
•  May collaborate with vendors, information technology staff, and various technology stakeholders to identify opportunities for improving program business processes; may serve as a technical expert on program-related business process modifications and integrations and with other business systems.
•  May participate in staff selection and training; may provide work direction to subordinate technical or clerical administrative employees.
•  May manage projects and direct the work of assigned project staff; may prepare project schedules and budgets.
•  Performs other related duties that may be reasonably expected as part of this classification. WORKING CONDITIONS

Position requires standing, walking, reaching, twisting, turning, kneeling, bending, squatting stooping and prolonged sitting in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires far and near vision when reading and using a computer. Acute hearing is required when providing phone and personal service. The need to lift, drag and push files, paper and documents weighing up to 25 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

Minimum Qualifications

MINIMUM QUALIFICATIONS

The minimum qualifications for Education, Experience, Knowledge, Skills and Abilities are the following:

Education and Experience:

Program Analyst I:
•  Bachelor's degree from an accredited college or university in public administration, business administration, computer science, or a related field; and OR
•  High School diploma or tested equivalent and,
•  Three (3) years performing technical administrative work in support of an administrative or government program such as computer-based research, general recordkeeping, or direct support and interaction with program participants/customers. Program Analyst II:
•  Bachelor's degree from an accredited college or university in public administration, business administration, social science, computer science, or a related field; and
•  Two (2) years of professional program planning, coordination, development, implementation, and administration experience comparable to a Program Analyst I in the City of Santa Cruz. OR
•  High school diploma or tested equivalent and,
•  Four (4) years of professional program planning, coordination, development, implementation . click apply for full job details