Department Statement: The University Office of Evaluation and Educational Effectiveness (UOEEE) promotes educational effectiveness by providing expert programs, resources, and services in social science research and evaluation; outcomes assessment; and testing and measurement for the university and its constituents.
Apply before 11:59 PM Arizona time the day before the posted End Date. Job Profile: Administrative Operations Specialist 2 Non-Exempt
Job Family: Administrative Operations
Time Type: Full time
Max Pay - Depends on experience: $20.48 USD Hourly
Job Description: Salary: $20.00 - $20.48 per hour; offered salary is dependent on experience
Are you looking to use your customer service experience to make a difference in higher education? Do you love working collaborative and independently? If you can multi-task, easily pivot between tasks and thrive in a fast-paced environment, this may be the opportunity for you. As a Program Aide, you are at the heart of the team's operations and activities. You will work closely with the team and industry partners to ensure efficient day-to-day operation of the office. You will engage with a broad range of clients including testing candidates, students, faculty, staff and testing partners.
We are looking for a highly flexible, organized, driven, detailed oriented, conscientious Program Aide to join our team who has the ability to quickly pivot support and tasks. We are a small team within one of the largest universities in the world which means there's room for a lot of professional growth. This is a great opportunity to expand your experience and network. The successful candidate is someone who can work in a diverse environment as part of a team and understand service-centric support with a "how can I help you" business professional approach.
The Program Aide supports the operations of University Testing and Scanning Services by providing administrative and office support, administering and actively proctoring exams, processing scan-able forms, and providing excellent customer service to internal and external clients. The Program Aide carefully understands and follows nuanced instructions from multiple stakeholders, stays up to date on the latest developments, products and services and will work collaboratively and independently under general direction. This position requires flexibility to perform a variety of general and complex office duties. Technical, administrative, and organizational skills are needed, along with the desire to provide the best experience to clients and help department operations run smoothly.
Days and Schedule: Days and times vary depending on program schedule and needs, and may require occasional early mornings,evenings and/or weekends as needed.
Essential Duties: - Provide flexible, responsive, and high-quality customer service to diverse customer base, including students, faculty, staff and community members.
- Correspond with faculty, staff and students in-person, via email and or by phone in a professional and courteous manner within established limits. Refer to appropriate departments as needed.
- Follow process steps as outlined in standard operating procedures; demonstrate attention to detail.
- Assist program leaders in preparing materials, records, and reports; provide administrative support utilizing special software, technical data and equipment. Tasks include but are not limited to preparing deposits, submitting work orders, monitoring general office inbox, etc.
- Assist with testing services operations (review instructions and procedures for each test to ensure adherence to test company guidelines, rules and expectations; conduct exam preparations; administer, proctor and assist with post-exam procedures).
- Administer paper and computer-based exams in strict compliance with university and vendor rules and regulations to maintain exam integrity.
- Assist in custodial duties including disinfecting, dusting and wiping.
- Support weekend testing operations.
- Admit test takers, follow security check in and check out procedures, verify candidates' identification and seat them accordingly.
- Actively monitor testing room for breaches of test security by frequently and quietly circulating around testing room; address and report violations and irregularities.
- Assist with survey and exam scanning operations.
- Support daily front desk operations.
- Perform office opening and closing responsibilities.
- Consult with program leader(s) and department leadership as needed to troubleshoot issues or provide technical assistance; elevate issues to appropriate person(s).
- Participate in trainings, meetings and professional development, as needed to maintain program associated certifications and remain current on job functions.
- Perform other duties as assigned to ensure the continuity of department operations.
Desired Qualifications: - Availability to work Saturdays.
- Evidence of effective written and verbal communication.
- Experience providing groups with verbal instructions, reading scripts aloud, and directing groups of testing candidates.
- Demonstrated ability to calmly provide detailed multi-step instructions.
- Demonstrated knowledge of policies and procedures related to scanning services and or test administration.
- Ability to exercise discretion with highly sensitive data and confidentiality with sensitive student records and exam materials.
- Exam proctoring experience is a plus but is not required.
- Experience troubleshooting computer technical issues.
- Flexibility and ability to pivot to changing priorities.
- Comfortable handling multiple and frequent interruptions.
- Experience in working as part of a team and independently.
- Evidence of effective customer service skills.
- High level of accuracy and meticulous attention to detail.
- Evidence of adherence to strict guidelines, policies and expectations related to a specific project or program.
- Ability to work in a culturally diverse environment and in collaboration with a variety of individuals.
- Experience with data entry, MS Office Applications (Word, Excel, Outlook), and event management databases.
- Demonstrated knowledge of basic math.
- Demonstrated ability to learn new software and adapt to new procedures; open and willingness to learn.
Working Environment: - Regular business hours: Monday-Friday 7:30 am - 5:00 pm; Saturday: hours vary by exam.
- Required to work some Saturdays (varies depending on program schedule and needs).
- Activities are performed in an environmentally controlled office, classroom or conference room (on campus or off-site) setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and travel moderate distances to perform work.
- Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.
- Regular activities require the ability to quickly change priorities and tasks, which may include and/or are subject to frequent interruptions and resolution of conflict(s).
- Evidence of effective communication skills.
- Regular use of high-tech scanning machines.
- Actively monitor testing candidates for long periods of time.
- Regular use of office equipment and multiple software systems.
Minimum Qualifications: Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Driving Requirement: Driving is not required for this position.
Location: Campus: Tempe
Funding: No Federal Funding
Instructions to Apply Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO: $9925/9925$5295.htmld
To be considered, your application
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Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.
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