Professional Services Lead CUAS

We are expanding our North American Team and are actively seeking a talented Professional Services Lead to join our dynamic team at our McLean, VA office.

Job Description:

As a Professional Services Lead, you will play a pivotal role in ensuring customer success by proactively engaging with customers, preventing issues, and overseeing the resolution of challenges.

Your responsibilities will include:

• Taking a lead role in customer technical support, training, and field operations to drive customer success.

• Managing project execution, contract deliveries, and overall operational execution.

• Leading Support and Maintenance renewals, collaborating with customers and Sales leads to ensure seamless management of annual warranties and renewals.

• Providing technical expertise during the sales process and supporting the sales team in promoting our CUAS product.

• Participating in technical activities and processes with customers.

• Serving as the customer's trusted advisor for all operational and technical aspects of their CUAS mission.

• Responding promptly to customer issues and leading technical troubleshooting of both hardware and software-related issues.

• Delivering local customer training sessions and product demonstrations.

Required Skills & Experience:

We are looking for candidates with the following qualifications:

• Proven experience as a post-sales/professional services lead, with a background in project management and technical support for technology products and solutions.

• Previous experience in technical customer support organizations and managing projects delivering products or solutions.

• Consistently maintaining a positive, proactive attitude and embracing a culture of change.

• Ability to travel up to 50% within the United States.

• Flexibility to respond to customer calls outside of regular working hours to address customer issues.

• Desired: PMP certification or equivalent.

Required Knowledge:

The ideal candidate should have expertise in the following areas:

• Experience working with multidisciplinary systems (software and hardware).

• Familiarity with RF systems.

• Knowledge of Networking & Telecommunications.

• Desired: Familiarity with protocols (HTTP/HTTPS, SSH, ICMP, TCP/UDP).

Qualifications

We are looking for candidates with the following qualifications:

• Proven experience as a post-sales/professional services lead, with a background in project management and technical support for technology products and solutions.

• Previous experience in technical customer support organizations and managing projects delivering products or solutions.

• Consistently maintaining a positive, proactive attitude and embracing a culture of change.

• Ability to travel up to 50% within the United States.

• Flexibility to respond to customer calls outside of regular working hours to address customer issues.

• Desired: PMP certification or equivalent.

Required Knowledge:

The ideal candidate should have expertise in the following areas:

• Experience working with multidisciplinary systems (software and hardware).

• Familiarity with RF systems.

• Knowledge of Networking & Telecommunications.

• Desired: Familiarity with protocols (HTTP/HTTPS, SSH, ICMP, TCP/UDP).