Professional Services Engineer
100% Remote
25%-50% Travel is required
We are seeking a Professional Services (PS) Engineer with expertise in cloud configuration and customer-facing technical support. This role is ideal for a technical professional who enjoys guiding customers through complex solutions and ensuring successful implementation. You will act as a Subject Matter Expert (SME), helping customers navigate multi-cloud environments while enhancing their overall experience.
Key Responsibilities:
- Engage directly with customers, providing expert guidance on cloud configuration.
- Conduct technical walkthroughs, enabling customers to execute necessary configurations.
- Serve as the SME for customers, addressing technical inquiries and providing best practices.
- Collaborate with a global team to ensure seamless customer support.
- Troubleshoot cloud configuration challenges and escalate issues when necessary.
- Maintain a strong focus on customer satisfaction and technical excellence.
Qualifications:
- Bachelor's degree (BA) or working experience in a relevant field.
- 6+ years of experience in professional services or a similar customer-facing technical role.
- Strong multi-cloud experience (AWS, Azure, GCP, or other cloud platforms).
- Strong knowledge on how an application is structured through a cloud platform
- Strong experience with K8/ Kubernetes and containerization - structure of Kubernetes environment and key components of it.
- Worked in a DevOps environment or working experience with DevOps
- Strong Docker Experience
- Working experience of cloud configuration and technical troubleshooting.
- Database experience - such as PostgresSql, SQL, MS SQL etc.
- Strong knowledge with API's and how they work
- Strong knowledge with queries
- Security and data protection background is very good.
- Proven ability to work directly with customers, ensuring they understand and implement solutions.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Strong problem solving skills
- Be able to Travel 25%-50% a year
This is a great opportunity for a technical, customer-oriented professional looking to work in a dynamic, global team. If you are passionate about cloud technology and enjoy working closely with customers, we'd love to hear from you.