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- A highly motivated professional who can drive incidents to resolution by collaborating with multiple engineering teams.
- Analytical mindset and good problem-solving skills, excellent written and verbal communication & ability to work as part of a team.
- Excellent multitasking skills with the ability to prioritize projects with high pressure deadlines.
RESPONSIBILITIES - Working closely with counterparts in the Infrastructure and Application teams, the Systems/Production Support Engineer will help build a more sustainable platform through the development of systems that analyze our environments, predict future problems, and actively support the production environment
- Experience working with automating system administration tasks using scripting tools such as Python or shell (preferred).
- Experience with monitoring and automation tools further analyze real time issues.
- Monitoring and Metrics in Prometheus, Grafana and integrations with ServiceNow.
- Work with other teams to make sure that the infrastructure and applications that depend on it work together seamlessly.
- Support other team's infrastructure needs on an as-needed basis.
- Use and develop tools for systems continuous delivery automation.
- System Administration on Linux (CentOS) and Windows Server.
- Proficient with DevOps tools and environments like TeamCity/Jenkins, Git.
- Experience with monitoring implementations and administration.
- Ability to discuss and resolve technical issues and escalations with other technical staff as the needs arise.
- Work to automate detection and resolution of recurring issues in the production environment.
PREREQUISITES - 5 to7 years of production support experience.
- Working experience in using Tomcat, Git, Splunk, Jenkins & TeamCity.
- Advanced knowledge of Relational Databases and SQL.
- Experience in Shell Scripting.
- Experience in maintaining monitoring and alert systems.
- Experience troubleshooting relational databases and distributed platforms.
- Experience in maintaining Java applications.
- Experience in Docker orchestration and management.
- Experience with Kubernetes.
EDUCATION - Bachelor of Science degree in engineering or a related technical area
- Master's degree preferred
Date Posted: 21 April 2025
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