Production Support Engineer

No H1B

Title: Production Support Engineer (IBM Data Power, APIC)

Client: CVS Healthcare

Rate: $55/hr on C2C

Must be LOCAL to BUFFALO GROVE, IL or Richardson, TX or willing to relo within 2 months of start date

Typically 9-5 production support but they will be on rotational call 24/7 . They will be paged when required including weekends . Should have experience /understanding of technologies like APIC/IBM Data Power/ microservices . Must have lead experience of handling project independently and leading project task end to end.

Our client is in need of multiple PRODUCTION SUPPORT ENGINEERS (IBM DataPower, APIC) for a long term contract

MUST have IBM DataPower; APIC

- Will be App support- NOT development

-25% code changes

-75% troubleshooting/analysis

MUST have DataPower; APIC

- Will be App support-NOT development

-25% code changes

-75% troubleshooting/analysis

Essential Functions:

• Lead and direct day-to-day activities of 365x24x7 Operations team, including specialists from L2 and L3 Application Support

• Lead team efforts to provide analysis and support for application issues.

• Responsible for meeting Service Level Agreements (SLA) for all incidents

• Lead and guide Application Support team with various technology background - IBM IIB, Data Power, APIC and WebSphere related issues.

• Responsible for meeting uptime requirements for all applications

• Mentor and train to perform troubleshooting and solve application related problems.

• Oversee the identification of application root-cause problems and resolutions.

Requirements:

• Minimum 7 years of experience in application support role or application development.

• Support experience of a minimum of two of the following technologies - DataPower, APIC, IIB

• Experience in designing, developing services and supporting using DataPower and APIC service components

• Must have lead experience of handling project independently and leading project task end to end.

• XML and related technologies like XSL, XPath, XQuery, XSLT

• Working knowledge of IIB/IBM WebSphere Message Broker, IBM WebSphere MQ, working with Eclipse.

• Must have experience of DataPower services like multi-protocol gateways, web service proxies, firewalls

• Must have knowledge on SSL Handshake, DataPower proxy profile.

• Must have knowledge on DataPower deployment policy, UCD, SVN and GITHub

• Ability to understand infrastructure design documents and be able to use them to develop necessary policies, scripts and code on DataPower

• Experience in Design multiple services based on different standards for REST, web services, data integration techniques, messaging, and transformation engines and non-standard services (APIs).

• Develop and Troubleshoot message translation related issues while communicating with backend (JSON to SOAP / SOAP to JSON).

• A good understanding and experience of REST APIs and/or

• Proficiency with API protocols and schemas such as SOAP and REST

• Must have Troubleshooting experience in IBM DataPower and IIB from end to end.

• Experience working with SOAP/REST based Web Services and testing tool like SOAPUI.

• UNIX/LINUX experience

• Creating and Publishing API's in APIconnect.

• Knowledge on Java, Monitoring tool like Splunk and AppDynamics is an added advantage.

• Good communication skills, organized, multi-tasking, assertiveness are skills that will help being successful on this role.

• Customer service orientation

• Fast learner

• Fast context switching