Apply for this Job
Production support EngineerLocation: Chicago, IL (Onsite)Job Type: Contract 12+ Months Key Responsibilities: - Provide L2/L3 production support for the Money Transfer System (MTS) during Chicago business hours.
- Monitor system performance, resolve issues, and ensure high availability and reliability of MTS services.
- Lead incident management, troubleshooting, and root cause analysis for system failures, performance degradation, or unexpected behaviors.
- Interface with the Federal Reserve Bank for issue resolution and compliance adherence.
- Work closely with business teams to understand their requirements and resolve functional/system issues efficiently.
- Perform log analysis, debugging, and system health checks to maintain optimal system performance.
- Collaborate with infrastructure, database, and application teams for problem resolution and enhancements.
- Support message queues (MQ), ensuring seamless communication between MTS and external systems.
- Execute and validate database queries (Oracle) to support troubleshooting and incident resolution.
- Document issue resolution, standard operating procedures (SOPs), and best practices for continuous improvement.
- Required Skills & Qualifications:
- Strong experience in MTS (Money Transfer System) Production Support and troubleshooting.
- Hands-on expertise in Unix/Linux administration for system monitoring and script execution.
- Proficiency in Oracle Database (SQL, PL/SQL) for query execution and troubleshooting.
- Experience with IBM MQ or other messaging middleware for secure and reliable data transfer.
- Solid understanding of incident management, root cause analysis, and problem resolution.
- Experience in monitoring batch jobs, transaction failures, and system alerts in a production environment.
- Strong communication and stakeholder management skills, with the ability to work closely with business and technology teams.
- Ability to handle high-pressure production environments and drive quick resolution of critical issues.
- Familiarity with payment systems, banking regulations, and financial transactions is a plus.
- Good to Have:
- Experience with financial transaction processing and Federal Reserve Bank interfaces.
- Knowledge of automation and monitoring tools for system health checks.
- Familiarity with ITIL processes for incident, change, and problem management
Date Posted: 03 June 2025
Apply for this Job