Production Coordinator and Sales Support Manager

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.7 star rating. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need hire across the nation. We are looking for hard-working, service-minded individuals.

The Floor Coverings International Production Coordinator and Sales Support Manager is responsible for delivering the installation of a job to the level of expectation set in the sale of the project as well as supporting marketing efforts and converting leads to appointments for the sales team.

This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably.

Job Details & Perks:

Paid training provided

Full-time

Paid Vacation

Paid Holidays

Family Owned and Operated - Friendly Environment

Company Gatherings

Key Responsibilities:

Production Coordinator

Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.

Order all products needed for jobs accurately and follow up on delivery.

Schedule the job to meet the schedule of customer and installers.

Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.

Communicate job progress daily.

Discuss and obtain written permission for any changes in contracted work.

Confirm scope of work and compensation with installers prior to start of job.

Deliver on expectations contracted in the sales process.

Manage job to hit profit objective.

Complete job costing reports within 24 hours of completing an installation.

Consistently search for installers that can offer a better experience to our customers.

Resolve conflicts and complaints in a prompt manner.

Keep mobile show rooms boards and samples inventory.

Be available for Home Shows and other community events.

Be available to attend training seminars at owner's discretion.

Attend at least one form of training per year.

Continue to educate self on new flooring.

Attend weekly meeting with Franchise Owner at scheduled time.

Updates logged daily with status of job and upcoming schedule.

Work weekly and monthly to hit sales installation goals.

Make decisions and act in accordance with Floor Covering International's core values and mission.

Sales Support

Communicate with all potential customer / leads derived from marketing campaigns

Serve as the administrative point of contact for clients, subcontractors and internal team members.

Maintain strong relationships with customers

Convert leads to appointments for the sales team

Support local marketing efforts

Assist in the development, management, and delivery of local marketing tactics

Meet with sales staff to discuss recent sales and review customer expectations and product orders

Communicate start dates and times with installers and customers

Update customers regularly on installation details.

Attend networking events.

Qualifications:

At least 1-3 years in an Office Manager / Project Management or similar role, preferably in the construction and/or flooring sector.

Leadership skill to manage installers and handle conflict appropriately.

Able to work independently without supervision.

Able to problem solve productively.

Portrays a professional image.

Bilingual a plus (Spanish)

Strong communication skills verbal and written.

Experience with CRM's systems specifically Sales Force.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.