Production Analyst - Content Systems & Platform Support
Location: Owings Mills, MD (Hybrid - 2x/week onsite)
Type: 6 month contract (potential extensions/hire)
What's this role about:
This isn't your typical application support role. You'll manage the backend systems behind digital content workflows - think PDF generation, font licensing, and creative tool administration - all within a PaaS/client-server environment.
The Goal:
Stable platforms, clean audits, and zero disruptions to the teams building or distributing content.
What you'll work on:
- Admin tools: PitStop Pro, Adobe Experience Manager (admin, not end-user)
- Font management: Monotype, Extensis, Universal Type Server/Client, Connect Fonts
- Licensing: Audit reports, license usage tracking, user troubleshooting
- Platforms: Internal apps (hosted on-prem or via vendor PaaS), including upgrades, patches, vendor escalations
- Content infrastructure: PDF workflows, permissions, asset access
Weekly mix of work:
- Monitor/support core content applications (incident + break/fix)
- Manage licensing and audit tracking
- Coordinate with vendors on upgrades and platform changes
- Translate user needs into internal technical requests
Must-haves:
- 5-7 years supporting production platforms or infrastructure (client/server or PaaS)
- Experience with content/document management tools (ideally fonts, PDFs)
- Hands-on admin work with creative tool platforms - not just usage
- Familiarity with license audits, usage monitoring, and vendor coordination
- Enough technical fluency to read logs or basic code when needed
Nice-to-haves:
- Exposure to Alfresco, Mobius, or similar CMS tools
- Hybrid infra experience (on-prem + cloud)
- Familiarity with Microsoft Viva, SharePoint, job schedulers, or middleware tools