We are recruiting a Product Support Specialist to work for a leading company based in Kingswinford. This is an office-based role. you will report into the Technical Manager.
You will be responsible for Management of the provision of technical solutions, installation assistance and field support to nominated accounts within a defined geographical region within UK and Ireland.
Main Responsibilities
- Provide on-site technical support to our client base offering positive solutions to technical issues within a given time scale.
- Maximise assistance given to our clients by prioritising visits correctly (coordinating diaries with the Technical Manager) and completing/distributing all relevant visit reports.
- Maintain good customer relations by presenting a professional, efficient, and helpful service.
- Assist in the preparation and presentation of technical training courses and exhibitions when required.
- Provide onsite training for engineers and operators as directed by the Technical Manager.
- Assist in the staffing of the Technical Help Desk when directed by the Technical Manager.
- Provide cover for absence of other Technical Staff as directed by the Technical Manager.
- Ensure that each nominated account has the appropriate level of technical support.
- Ensure all personal expenditure is conducted within company policy.
- Inform the Sales Director of any competitor product/price comparisons and technical activities, which will be added to the competitor comparison file.
- Responsible for regularly reviewing the client database to ensure it is updated to create a market specific" mailing list for future technical communications.
- o Attend regular reviews with the Technical Manager to identify training requirements as well as setting "smart objectives" and planning your personal development.
- o Contact Key Customers regularly to ensure satisfaction of the departments/Company's service.
- o Any other Duties as requested by the Technical Manager.
Academic Qualifications/Experience
5 "A-C GCSE grades with proven skills in electrical/mechanical disciplines
Previous experience in fault finding vending equipment and working in a customer facing environment is essential.
Required Competencies
- Knowledge of electro/mechanical vending / HoReCa equipment
- Fault Finding & Correction of vending / HoReCa equipment.
- Knowledge of H&S relating to Installation & Maintenance Vending / HoReCa Equipment.
- Ability to communicate with customers at all levels.
- Delivery of effective training of vending / HoReCa equipment
- Communication with internal departments
- Microsoft office applications to good standard. Excel & PowerPoint
- Help Desk System (Salesforce)
- Technical Database (Salesforce)
- Planning & Organisation
- Time Management
In return we will provide full product support and training, the opportunity to work for a highly stable company and an excellent remuneration package.