Do you have a proven track record of delivering expert levels of technical support to scientists or highly technical professionals working within R&D, laboratories and manufacturing?
Working for this successful, innovative and creative company, your key responsibilities will include;
- Providing technical support to clients via phone, email, and on-site visits.
- Offering expert guidance on the setup, calibration, and maintenance of equipment.
- Analysing customer requirements and recommending appropriate products and solutions based on their chemistry-related needs.
- Delivering product training.
- Collaborating with the sales and engineering teams to address technical challenges and improve product capabilities.
Requirements:
- Degree qualified in Chemistry, Physical Sciences, Biotechnology or similar science related areas.
- Prior experience in a technical support, laboratory technician, or similar role would be advantageous.
- Excellent communication skills and the ability to explain complex technical concepts in a simple and clear manner.
- Ability to work independently and as part of a team to resolve customer issues effectively.
- Comfortable working with laboratory instruments, and familiarity with laboratory practices and safety standards.
- Proficiency in Microsoft Office and highly organised.
- Client focussed and a proactive approach to problem solving.
- A keen interest and enthusiasm for chemistry and laboratory technology.
A friendly and supportive team, great package/benefits and the opportunity to continue your professional development and career, please contact me to discuss this role in more detail ASAP.
You may have worked previously as a Customer Support Engineer, Technical Specialist, Technical Support Specialist, Applications Engineer, Product Support Engineer, Laboratory Equipment Specialist, Customer Excellence Support or similar.